Ricky Bishop

Experience

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  BT Syntegra

  Feb 1996 - Feb 2005

  SENIOR TECHNICAL DESIGN AUTHORITY

  Produce commercially feasible designs for BT’s consultancy arm.• Predictive-Dialer Consultancy/Implementation (Utilities). • Global Mail (Government) – Technical Architect on worldwide multi network Exchange mail solution.• Global IP (Internal) – Project Manager and Technical lead on network infrastructure refresh.• Technology Refresh (Exchange Migration) – Lead Technical Specialist• MOD/NHS – Exchange DR Consultancy• Asked to be an industry expert on Windows/Exchange by Microsoft Show less

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  BT Group

  Feb 2005 - now

  SENIOR MANAGER, COLLEAGUE SERVICES (SENIOR SOLUTION ARCHITECT, COLLABORATION)

  Responsible for documentation, design and development of end user collaboration solutions for BT Group• Platform design at scale (180K seat) on-premise virtulisation and cloud solutions.• Deep dive 4th line troubleshooting specifically working with Microsoft DSEs on deployment best practice and on P1 service issues in support of Service Management.• Proficiency in Microsoft 365 Products and Services with specific focus on application development integration, adoption and legacy migrations.• Work with Unit Director and Program Managers on IT strategy and solution onboarding. • Review, assess and prioritise business requirements and align to IT resource. • Team development, training, hiring and performance monitoring• Budget responsibility• Continuous Improvement (Lean/Agile) Show less

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  SSE plc

  Feb 2022 - now

  Solutions Architect