Emily Berger

Experience

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  Family Video

  Jun 2008 - May 2018

   Offer exceptional customer service to differentiate and promote company brand Maintain visually appealing and effective displays for entire store Educate customers on product and service offerings Met and exceeded monthly sales goals six months in a row; average monthly sales $109 Generated a total revenue of $42,648.15 in 2014 Balance needs of multiple customers simultaneously in a fast-paced retail environment Built and maintained effective relationships with co-workers and senior management Help customers select products that best fit their personal needs Show less

  • Multi-Store Manager

    Feb 2017 - May 2018

  • Store Manager

    Jun 2013 - Feb 2017

  • Customer Service Representative

    Jun 2008 - May 2013
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  Brighton Center

  Jan 2013 - May 2013

  Intern

  Worked directly with Development Director helping plan events

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  Heartland Bank and Trust Company

  May 2018 - Nov 2021

  Relationship Banker

  *Acquire, expand, and retain relationships through relationship-building conversations with customers and non-customers to develop new business.*Provide exceptional customer care (both internal and external) in a manner that satisfies individual needs of each customer and builds loyalty to Heartland Bank*Demonstrate attention to detail and produce accurate, high quality work*Produce an amount of work that meets or exceeds job expectations*Fully utilize systems, tools, training and resources provided to maximize potential*Respond positively to feedback and redirection*Assist other departments as needed*Demonstrate regular attendance and punctuality*Basic computer skills with interest and ability to learn new applications*Proficient in Onbase look up, Xperience inquiry, Xperience Teller, ISNet, OTRS usage, Synapsys usage, OnBoard Deposits, eSign and all standard Microsoft applications. Show less

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  Centier Bank

  Oct 2021 - now

  • Client Experience Specialist

    Jul 2023 - now

  • Retail Banking Trainee | Prime Time Banker

    Oct 2021 - Jul 2023