Tina M Grondahl

Experience

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  Wild Wings

  Oct 1999 - Oct 2006

  Customer Service Representative

  • Answering phones, processing telephone and internet orders, checking product availability,entering mail orders, filing, responding to email inquiries, customer call backs and providingexceptional customer service.• Other duties include preparing materials for mailings, reading reports, and running reports asrequested.• Knowing the product to help customers on their orders, responding to the customers inquires,attempt to upgrade sales and offer any current specials on incoming customer calls, completenecessary forms for processing customer orders.• Additionally, I assist with calling wholesale/fundraising customers to set up appointments forupcoming events.• Answering phones, processing telephone and internet orders, checking product availability,entering mail orders, filing, metering outgoing mail, distributing incoming mail, customer callbacks, and providing exceptional customer service.• Assist at switchboard answering multiple lines, mailing invoices, and dictating voicetranscriptions.• Assist with collating documents for department mailings.Shipping and Receiving/Frame Shop - Wild Wings10/1/1999 End Date: 8/2/2006• Duties included: Shipping products to customers, receiving products in and putting them away.• Assist the frame shop with coloring of molding and rough cutting the mats for final assembly. Show less

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  BIC Graphic North America

  Feb 2007 - Jul 2015

  Customer Service Representative

  • Promptly audits orders for completeness and accuracy.• Immediately contacts the customer to ask for clarification of unclear or missing information and to• advise that their order will remain on hold until the information can be clarified/received.• Ensures art is matched up with correct orders.• Accurately and efficiently enters or maintenances customers’ clarified orders.• Follow-up every 24 hours via phone or fax to again request clarification on the order.• Tallies and logs incoming orders requiring clarification.• Enters drop ship list when the order is being sent to multiple locations.• Communicates re-proof issues with production artists and re-faxes proofs to customers asnecessary.• Ensures paper proof is matched up with correct orders and coordinates best ship dates.• Reprint’s manufacturing orders as proofs are maintenance for changes.• Maintains effective working relationships with other associates.• Actively participates in and supports teamwork and continuous process improvement.• Demonstrates flexibility and commitment through cross training and helping other departmentsconsistent with business needs.• Performs duties safely and in accordance with company safety policies. Show less

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  Pepin Manufacturing, Inc.

  Mar 2016 - Sept 2018

  Customer Service Representative

  • Accurately and efficiently enter orders, calling distributors if they have any discrepancies on• their orders.• Enters drop ship list when the order is being sent to multiple locations.• Maintains effective working relationships with other associates.• Actively participates in and supports teamwork and continuous process improvement.• Demonstrates flexibility and commitment through cross training and helping other departmentsconsistent with business needs.• Performs duties safely and in accordance with company safety policies.• Immediately contacts the customer to ask for clarification of unclear or missing information andto advise that their order will remain on hold until the information can be clarified/received.• Answering phones, processing telephone and internet orders, checking product availability,entering mail orders, filing, responding to email inquiries, customer call backs and providingexceptional customer service.• Mailing/Emailing or Faxing statement and daily invoices• Preparing daily bank statements and making payments for invoices Show less

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  Riedell Shoes, Inc.

  Sept 2018 - Aug 2020

  Customer Service Representative

  • Accurately and efficiently enter orders, calling dealers if they have any discrepancies on their orders.• Maintains effective working relationships with other associates.• Performs duties safely and in accordance with company safety policies.• Immediately contacts customer to ask for clarification of unclear or missing information and to advise that their order will remain on hold until the information can be clarified/received.• Answering phones, processing telephone and internet orders, checking product availability, entering mail orders, filing, responding to email inquiries, customer call backs • providing exceptional customer service, processing incoming and outgoing mail, answering front desk switchboard, and transferring calls• Greeting customers that come in for meetings or customer that come in for fittings or meetings Show less

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  The Service Agency

  Sept 2020 - Aug 2021

  Commercial Lines Account Executive

  • Maintain and build customer relationships;• Service assigned book of business;• Customize insurance plans suitable for our clients;• Focus on assisting team with increasing/retaining business for agency;• Process new and renewal applications;• Work with our carriers to support market penetration of niche markets;• Handle policy changes, issues, and review client’s renewals, offering recommendations to clients based on needs and exposures;• Work with underwriting to quote, underwrite and process applications;• Work with agency management system to maintain detailed records, communications and processing of claims, applications, audits, binders, endorsements, or other insurance information Show less

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  Musty-Barnhart Agency Inc.

  Aug 2021 - Nov 2023

  Front Desk/Customer Service
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  North Risk Partners

  Nov 2023 - now

  Associate Account Manager