Michael Kingsbury

Experience

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  Intel Corporation

  Aug 2005 - Aug 2017

  ▪ Resident Technical Writer - create training documentation, user procedures, preventative maintenance checklists, problem resolution documentation, and general usage guidelines for new and existing tool sets used by customers and operators▪ Project coordination between multiple parties including, Technicians, Management, Field Service Engineers, On-Site Engineers, and cross-functional groups. Including initiating, planning, executing, delegating, monitoring and closure of projects▪ Basic BASH Shell scripting to automate remedial tasks and setup reports.▪ Work with vendors and machine shops to create parts and setup supply and payments. Including detailed schematics/drawings, engineering samples, and final products with part numbers.▪ Troubleshooting and root-cause failures in testing related to wafers, toolsets, probe cards and test programs▪ Statistical analysis of data to establish positive correlations between problems and implementing and monitoring changes to positively impact area and product▪ Advanced technical trainer for routine and advanced troubleshooting as well as tool maintenance and setup using schematics and training guides Show less

  • Engineering Technician

    Dec 2008 - Aug 2017

  • Manufacturing Technician

    Aug 2005 - Dec 2008
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  Lam Research

  Aug 2017 - Feb 2019

  Technical Writer

  ▪ Research and translate technical information into manuals and/or web based documents for nontechnical and technical users.▪ Create and edit test procedures using schematics and parts diagrams to provide a thorough and exhaustive verification of the tools.▪ Update procedures and instructions via Redlining to ensure instant updates for critical areas▪ Review and update existing procedures for quality, consistency, and accuracy.▪ Work with Stake Holders and others on Engineering teams to create user documentation for first of a kind tools▪ ATAC programming of test procedures to facilitate the automation of testing Show less

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  Amazon

  Feb 2019 - Sept 2019

  Technical Writer
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  Freelance writer, editor

  Sept 2019 - Feb 2021

  Technical Writer
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  Insitu Inc

  Feb 2021 - Nov 2023

  Perform background research, clarify customer’s requirements, analyze systems and procedures. Review business requirements and deliverables, provide feedback and verify approved business requirements are comprehensive and meet business objectives and expectations.Document, implement, monitor and enforce standards, guidelines, methodologies and processes.Determine impacts to business requirements for change requests, administer required changes and follows up.Troubleshoot and provide technical support and solutions to users.Write test plans, configure and query applications and test to system requirements.Monitor system effectiveness in satisfying user needs. Show less

  • Business System Analyst

    Apr 2022 - Nov 2023

  • Information Systems Analyst

    Feb 2021 - Apr 2022
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  CarePayment

  Nov 2023 - Nov 2023

  Product Manager

  Managing the product life cycle by identifying problems, needs, expectations, and desires.