Ashish Prajapati

Experience

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  EXL Service

  Jan 2004 - Apr 2005

  Process & Product trainer

  New Hire technical training and management, Certification process, Transitioning people from training to operations, Monitoring team Quality, Managing client requirement and contractual delivery, MIS Reporting, Product deployment trainings for operations, Refresher Trainings etc.

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  Honeywell

  May 2005 - Jul 2005

  Sr. Technical Analyst

  Providing B2B support for corporate clientele on Honeywell range of environment control thermostats, heating and cooling systems. This included remote installation and troubleshooting of life size HVAC components for large closed spaces like corporate spaces, skyscrapers, malls, etc.

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  Dell

  Aug 2005 - Jun 2013

   Responsible for supervision of a team of Resolution experts.  Roles & Responsibilities: People management, Hiring and talent acquisition, Resolving employee’s escalations, Career Progression of Direct Reports, Managing talent retention, annual appraisals and qualitative assessment of direct reports. People Development by having regular discussions on IDP (Individual development Plans) and Identification of Gaps on Competencies required for next role.  Taken strong initiative in “driving results” the right way. Show less

  • Program Manager

    Apr 2010 - Jun 2013

  • Sr. Manager Tech Support Operations

    Nov 2008 - Mar 2010

  • Team Manager Tech Support Operations

    Dec 2006 - Oct 2008

  • Technical Support Coach

    Aug 2005 - Nov 2006
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  Tech Mahindra

  Jun 2013 - now

  Presales & Solutions Leader across Digital Transformation spectrum with exposure to IA, iPaaS, AI, Conversational AI, IDP, Cloud, Data & Analytics. Led customer consulting across domains with Digital Transformation Strategy, Proposals, Alliances, GTM, etc. Business & Product owner for Omni-channel NGCC platform & PTS Tech Support platform. Led platform development & roadmap, pre-sales, BD & Delivery by working closely with Sales, Engg, OEM’s & dev teams.teams

  • Business Leader - Digital Platforms

    Dec 2017 - now

  • Sr. Manager | Product & Business Development

    Jun 2013 - Nov 2017