Michel-Herve TAKOUNDJOU

Experience

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  Orange Cameroun

  Dec 2004 - Mar 2009

  Led a team of 5 test engineerWorkshop session with ended users : collect and identify ended user needs.Delivery Management : insure that technicals and functionnals solutions delivered fit with Orange specifications (BSCS commercial offer, KABIRA provisionning workflow, Account Receivable and Dunning module). Incident Management : perform test and report bugs to the billing integrator with BMC Remedy.Wimax market integration : desing of Wimax commercial offer, validation of Wimax provisionning workflow, migration of wimax customer in ALEPO 5.1Support and train ended user before and after the billing integration Show less Led a team of 4 software development engineerTechnical Project management: design technicals and functionals solutions for software developmentDevelopment of specific mobile commercial offer (Unix shell and PHP script, Oracle PL/SQL, EPPIX 6.1 billing)Development of value added services solutions (Java Netbeans, SMSC, PPS 4 Prepaid charging, GPRS charging)Development of customer care solutions (SIM card swapping, Prepaid customer informations, Prepaid network Provisionning) by using KABIRA technologiesImplementation of Dollar Universe Job Scheduler solutions in various environments (Windows NT/2000 Server, Unix, AIX, Linux). Show less

  • Core IT for Billing Integration Project

    Feb 2008 - Mar 2009

  • Principal Application Developer

    Dec 2004 - Feb 2008
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  Orange Cameroon

  Mar 2009 - May 2012

  Billing Design & Development Manager

  Head of Billing,Mediation and software engineer.Budget planning : CAPEX,OPEX, Training (over 600K€).Main interface between Telco providers billing and provisionning systems.Design functionnals solutions for billing,rating and provisionning systemDrive and secure implementation of functional changes of Billing (BSCS 8), Provisionning (KPSA, PLATINE) and CRM.Follow up Incident Management : secure support and escalation of unresolved incident to Telco providers.Support and maintenance on Billing, Provisionning and CRM module Show less

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  Orange Cameroun

  May 2012 - Jul 2014

  Quality of Services Manager

  Head of Quality of services in the Service Management Center (SMC)• Management of quality loop: - Analysis of end-to-end quality of services (GSM, GPRS, Wimax, Leased Line) - Analysis of customer experience by using probes on the network (Voice Service test / Data Service test, Wecan, C-Probe). - Implementation of KPI to monitor end-to-end Quality of services- Periodic reporting on quality of service of the network (KPI dashboard for top management)• Integration of services : -Testing end-to-end offerings and services -Monitoring SLA and quality of service on offers • Problem management : - Implementation of root cause analysis review after major incidents- Driving the development of action plans to remove root causes and improve quality of service - Monitoring of KPI on problem management• Project management : -Integration of NMS tool (OSS low cost project): integration of fault and performance management for MSC, HLR, PTS, IN, Core Router equipment.-Integration of 2G/3G probes on network : 08 Daset, 04 Voset, 02 Wecan (international call), 01 C-probe (international call )with design of testing strategy. Show less

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  Orange Cameroon

  Jul 2014 - Jan 2015

  Service Monitoring Manager

  Head of Service Monitoring in the Service Management Center (SMC) • Ensure Level 1 of supervision of ressources infrastructures and services • Assistance in resolving network and service incident • Contribution to the development and implementation of emergency plans • Management of specific events

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  Groupement Orange Services

  Jan 2015 - now

  •Supervision of mutualized IT infrastructures, and services in a tiers 3+ Data Center •Coordination of incident, change, problem and crisis management process with customer's SLA and OLA compliance requirement•Technical Support on applications hosted in Orange Private Cloud, or in the tiers 3+ Data Center•Coordination of technicals quality loop and root causes analysis.•Manage end-to-end service performance measurement and drive service quality KPI improvement programmes•Monitor and report service KPIs to Orange MEA governance•Operate service management Tooling environment (Centreon, GLPI, ITOP, Ansible, Prometheurs, Graphana and Birst) to improve monitoring process in the Front Office•Assure Business Continuity Show less

  • Director Of Services

    Apr 2021 - now

  • Head of Service Management

    Jan 2018 - Apr 2021

  • Head of Technical Management Center for applications

    Jan 2015 - Jan 2018