Raja Babu

Experience

• 

  Amazon Development Center India

  May 2023 - Sept 2024

  I worked as a transaction risk investigator at Amazon for North America, Canada, and Italy marketplaces. Responsible for identifying suspicious merchant activities, detecting potential risks in product catalogs, and taking corrective actions against abusive sellers. Conducted investigations using proactive risk elimination strategies, documented actions with detailed annotations, and communicated with customers via email to resolve issues. Leveraged CTPS (Customer Trust and Partner Support) procedures to ensure high-quality decisions, identify fraud patterns, and detect emerging trends. I was focused on minimizing financial, legal, and reputational risks to protect customer interests and uphold Amazon’s standards. Show less Served as an SDS Associate for Amazon, supporting North America, Australia, and UK marketplaces by handling high-volume, email-based customer inquiries. Provided timely and accurate responses to questions about order status, product details, shipping, account issues, and returns. Excelled in delivering customer service that reflects Amazon’s values of Integrity, Service, Reliability, and Excellence. Collaborated with internal teams to resolve escalated issues, ensuring consistent communication and fostering positive customer relationships throughout every interaction. Show less

  • Transaction Risk Investigator

    Dec 2023 - Sept 2024

  • Associate in SDS Variable

    May 2023 - Nov 2023