Ramy Radwan

Experience

• 

  Drakescull

  Apr 2011 - Dec 2015

  System administrator

  • Installing and Maintenance of the organization's local area networks. • Responsible for providing infrastructure security and network administration support; including but not limited to, Microsoft Active Directory Service, Group Policy Objects.• Responsible for Maintain Windows 2008 server, in addition to, but not limited to managing, troubleshooting.• Designing, implementing, configuring and administrating network servers (Domain Controller, DHCP, DNS & File Server).• Analyze products and recommend use of new products and services to senior management.• Implementing backup and recovery system.• Provide desktop software support and troubleshoot user problems.• Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only). • Configure software to connect to Internet application servers. • Obtain general understanding of OS and application operations related to company offered services.• security and permissions • Print server• Microsoft exchange server setup. Show less

• 

  ECS - Energy and Contracting Solutions

  Feb 2016 - Oct 2018

  IT Support Specialist

  Developed and tested new product offerings prior to release to assist development team in bug identification.Provided Tier 1 IT support to non-technical internal users through desk side support services.Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.Delivered onsite technical support for 60 employees.Answered questions and provided information to customers about new software or hardware.Provided technical support to clients.Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.Submitted service tickets for equipment maintenance requests.Assisted customers in identifying issues and explained solutions to restore service and functionality. Show less

• 

  Tiba Technology for Environment and Energy

  Jan 2019 - now

  IT Manager

  Managed network and system performance, conducting troubleshooting, security patching and maintenance.Supported phone, photocopier, fax machine and other physical equipment.Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.Oversaw daily performance of computer systems and immediately responded to troubleshoot issues to keep network up and running.Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.Supported implementation of warehouse management system software applications to enable centralized management of tasks.Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation. Show less