Michelle Brown

Experience

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  Rio Design Hotel

  Jan 2005 - Jan 2009

  - Visited prospective and existing clients to secure new business and negotiate rates and deals.- Represented the hotel at trade exhibitions and events.- Planned e-mail marketing of special offers.- Managed and updated hotel website content, offers and maximized the sales through this chanel in order to reduce the hotel costs.- Organising meetings, telephone calls, E-mails and tailored client-specific hotel tours and hospitality to develop, maximise and maintain domestic and international client relationships- Supporting existing client base and hotel guests with 24hr advice where hospitality problems and requests arose- Assisting the General Manager byo Analysing sales performance, client profiles and projectionso Co-ordinating with hotel guests to ensure their satisfaction at facilites available and developing improvements in service to resolve repetition of similar problems in the futureo Reporting of guest comment forms, complaints and compliments, to the directors of the hotel.o Party organization from small cocktails to large corporate events. Show less

  • Sales Executive/ General Manager Assistant

    Jan 2007 - Jan 2009

  • Reservations Agent

    Jan 2005 - Jan 2007
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  Fisk Centro de Ensino

  Jan 2005 - Dec 2006

  Spanish teacher

  Spanish Tuition to all levels of students from basic to advanced classes and also small scale Personal Practice Teaching (PPT) tutorial sessions. The work involved both following a textbook course and also the preparation of extra activities including further grammar examples, songs and conversation classes. English Teacher assistance in (PPT) tutorial classes and individual student support.

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  Pestana Hotel Group

  Feb 2010 - Jan 2021

  Leading and motivating the Sales team at Pestana Chelsea Bridge Hotel & Spa. - Responsible for managing and growing the Corporate segment together with the Sales executive and the Sales coordinators for Corporate market. Making sure they are focus on the targets and also contributing with the business development. - Continuing the work that I have been doing with MICE (Meetings, Incentives, Congress and Events) for the past years such as: - Maintaining the existing relationship with the top key accounts and increasing the number of groups and events by continued prospect. - Increasing the business growth within the Sports segment (i.e:Football, cricket and Formula E), recently hosted Porto FC and Leicester City.Working closely with the Sales Executive and Sales Co-ordinators for MICE segment, making sure, they are focused on their targets and have the right approach and training to convert enquiries and find new business. Working closely to Reservations department, Revenue manager Operations team and to the hotel Directors and to guarantee everyone work as one team and deliver the very best service to our clients. Show less -New business development & corporate key account management – creating new and maintaining existing accounts, growing the production of accounts with negotiated rates and low production and prospecting new clients.- Managing M.I.C.E accounts – taking enquiries for conferences, events and groups, sending proposals, meeting the clients for site inspection and negotiations, making the contract for the event.- Developed a Sports segment in the hotel, creating brand awareness in the market prospecting and networking with various Sports agencies and clubs directly. Successfully contracted football teams such as: Atletico de Madrid, Galatasaray, FC Juventus, FC Benfica, Sparta Prague, Shaktar Donetsk, NK Maribor, Sporting Portugal, Maccabi Tel Aviv, VfL Wolfsburg and negotiated directly with UEFA to host one of the Champions League finalist.In the premiership contracted: Stoke City, Hull City, West Bromwich, West Ham and Wigan.- Contracted many cricket clubs for LV County championship, ICC Thophy, The Ashes and National Twenty Twenty such as: England and Wales Cricket Board, Sussex, Nottinghamshire, Lancashire, Hampshire, Yorkshire, Glamorgan, Somerset, Northamptonshire, Sussex and New Zealand A.- Still in the Sports segment contracted groups involved in championships such as theMedia (ie:Sky Sports, ESPN, BBC, Star TV India and Fox), Sponsors (ie:Heineken, Samsung) and VIPS (ie:Nike).- Representing the hotel at trade exhibitions and events (ie: Business Travel Show, Meetings Show UK ,World Travel Market, Confec and EIBTM) and attending networking events from the London, Portuguese and American Chambers, PA club, SITE. Show less Hotel Website Management - Leading a highly successful strategy - resulting in 137% + annual revenue growth- Managing and updating the hotel website content and rates on a daily basis. Driving the sales online estrategically in order to achieve the targets.- Tracking and supporting all campaigns that drive traffic to the website (Social Media, PPC and Newsletters).- Analysing the web performance by rate codes, geographic source, clicks, mobile behaviour, PPC and other measurements from Google Analytics, Google Places and EZ RMS.- Managed the hotel page on Trip Advisor. Tracked the rate against the competitors and answered the the reviews.- Replied to the hotel guest surveys by email and complaints, deciding the actions or compensations to be given.- Worked directly with the General Manager reporting direct to him.- Booked flights tickets, organised hotel bookings, transfers and did online check in for the General Manager and the Directors of the company. Show less - Checking guests in and out;- Taking payments, compiling guest bills, ordering room service and taxis, answering questions about the facilities and amenities, making reservations, taking and passing on messages.- Managed Hotel Trip Advisor on a daily basis.- Replied to the hotel guest surveys by email and complaints, deciding the actions or compensations to be given.- Worked directly with the General Manager reporting direct to him.- Booked flights tickets, organised hotel bookings, transfers and did online check in for the General Manager and the Directors of the company Show less

  • Director of Sales and Marketing - UK

    Jan 2017 - Jan 2021

  • Director of Sales - Corporate & Meetings and Events

    Jan 2016 - Dec 2016

  • Business Development Manager

    Jan 2013 - Dec 2015

  • Website and Online Marketing Executive

    Jan 2011 - Dec 2012

  • Guest Relations Coordinator

    Feb 2010 - Dec 2010
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  HI-Tech Plus

  Jul 2023 - Nov 2023

  Software Tester