Jennifer Erzen

Experience

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  Fox Entertainment Group

  Feb 2006 - May 2012

  Led cross-functional projects to facilitate strategic planning, data collection and analysis, and implementation of information technology initiatives. Created and managed project schedules, tools and reporting. Coordinated project meetings, stakeholder communication and information delivery. - Project managed annual program to align budget development for five business unit CIOs and forecast impact on IT Shared Services. - Developed and managed strategic delivery program that supported execution of eight key projects, designed reports, communicated with stakeholders and tracked progress of $3M cost avoidance. Show less Provided operational, communications, and technology utilization services to the technology architecture and planning division. - Designed and maintained reporting on Information Technology energy and efficiency measurements and outcomes which generated 16M pounds of carbon avoidance and $4M in savings.- Presented “Fox IT Energy and Efficiency: Measurement and Reporting” overview at the 2008 Green West Expo.- Trained NewsCorp and Fox executives on the Telepresence Video Conferencing tool, which resulted in over $2M in travel savings in the first year. Show less

  • Senior Analyst | Architecture Operations Analyst

    Jul 2007 - May 2012

  • Information Technology Department Coordinator

    Feb 2006 - Jun 2007
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  21st Century Fox

  May 2012 - May 2014

  Community Manager

  Drove adoption, utilization and alignment of business platform/intranet with business initiatives. Gathered and analyzed data to uncover training opportunities, redirect messaging, and increase engagement. Collaborated with senior leaders across the organization to define business requirements and integrate tool into business planning. Managed, maintained, and enhanced organization’s first global social business platform/intranet connecting 20K employees across 50 countries. Developed and launched blended training program targeting over 80 communities. Created multi-phase training platform to replace traditional three inch binder of materials for 80+ Fox International Television executives in four global regions.Conceptualized and executed social amplification initiatives to coalesce employees around events which included Super Bowl XLVIII and 2014 Special Olympics USA Games.Led Jive software upgrade after organization divestiture, achieving conversion within strict four month timeline and created pilot program including 100 top users. Some accomplishments included:- Developed and launched blended training program targeting over 80 communities.- Created multi-phased training platform in partnership with senior training and organizational development leaders that united global employee base.- Conceptualized and executed social amplification initiatives including the Super Bowl and Special Olympics, creating communities and coordinating employee participation. - Led upgrade of a portion of Jive Software after organization transition, achieving conversion within strict timeline and creating a pilot program including 100 top users. Show less

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  Social Edge Consulting, LLC

  Jun 2014 - Jun 2015

  Community Manager

  Executed contract engagements to launch and implement Jive Software for small to medium businesses in industries such as Software, Finance, and Insurance. - Educated clients on functionality, discussion facilitation, engagement best practices, and content development. - Streamlined client systems and served as a single source for project documentation and customer support with vendor. - Launched both internal and external communities.

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  Aetna, a CVS Health Company

  Jun 2015 - Apr 2019

  Enterprise Community Manager

  Oversaw transition to organizations first-ever social intranet. Managed design, communication strategy, user adoption initiatives and alignment with strategic business goals. Guided and training teams across the organization to establish and manage interactive opportunities on the platform. Consulted with Human Resources, Marketing, and Compliance partners to uncover business requirements and deliver platform-specific solutions. - Led change management efforts to transition 50K employees from in-house to Jive platform- Increased mobile page views by 51% by developing meaningful and engaging blog content. - Crafted diverse campaigns, such as Veteran’s Day which increased group activity by 4000%.- Presented “Never Waste a Crisis” at 2014 Advanced Learning Institute’s Healthcare conference.- Supervised vendor development and build of Day 1 intranet site for planned corporate merger. Show less

• 

  Girl Scouts of NYPENN Pathways

  Jan 2019 - now

  Plan and execute girl-led meetings which include badge work in areas such as Leadership, Cybersecurity, Mechanical Engineering, Financial Literacy, Sales and Marketing. - Increased annual cookie sales by 66% over previous year.- Managed cookie inventory, tracked individual and troop sales, and sales deposits of over $16K. Led committee to execute annual cookie sales by training 25 troop cookie volunteers, oversaw initial order entries, approved all inter-troop inventory transfers and ensured timely completion of sales data. - Received and processed 27K boxes of initial order cookies for 25+ troops with an all volunteer team. - Increased digital sales orders by 46% over previous year.

  • Co-Leader, Troop 10981 (Volunteer)

    Sept 2016 - now

  • Service Unit 139 Cookie Coordinator (Volunteer)

    Jan 2019 - May 2024
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  The Community Roundtable

  Oct 2019 - Feb 2020

  Community Manager - Consultant

  Engage with client's customers in external service oriented community. Create weekly content features and run a bi-weekly contest. Connect customer questions with internal product experts to ensure answers to open questions.

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  Social Edge Consulting, LLC

  Jul 2020 - Sept 2020

  Community Manager

  Execute contract engagements to launch, implement and/or migrate software including Unily, LumApps and Jive Software for small to medium businesses in industries such as Software, Finance, and Insurance. - Educate clients on functionality, discussion facilitation, engagement best practices, and content development. - Streamline client systems and served as a single source for project documentation and customer support with vendor. - Launch both internal and external communities.

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  State University of New York Upstate Medical University

  Aug 2021 - Nov 2023

  Microsoft 365 Analyst

  Identify and assess requirements for the transition to Microsoft 365. Responsibilities include evaluating the business and clinical operations and workflows and translating design requirements, coordinating implementation and migration efforts to include planning, training, implementation, and post go-live support and assistance for end users.

• 

  Syracuse University

  Jan 2024 - now

  Administrative Assistant

  As part of the on-campus Center for Online and Digital Learning in the College of Professional Studies, I work with our staff schedule meetings, book travel, manage expenses for 5 executives, purchasing of all supplies, coordinate and schedule staff interviews, and other duties as assigned.