Samoura Gillings

Experience

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  System One

  Jun 2013 - Apr 2015

  Wind Turbine Technician, Level I | Maintenance & Operations

  • Performed routine maintenance tasks such as component replacements, lubrication, and adjustments to ensure optimal wind turbine efficiency.• Conducted visual inspections and condition monitoring to identify and address potential issues, while assisting in troubleshooting and diagnosing technical challenges.• Collaborated with cross-functional teams and maintained detailed records of maintenance activities, inspections, repairs to support effective project execution and installation phases of new wind turbines, offering technical expertise as needed. Show less

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  EWWP

  May 2015 - Jun 2016

  Wind Turbine Technician, Level II | Operations & Maintenance

  • Conducted comprehensive site walk-downs and inspections to monitor wind turbine conditions, identifying potential issues and areas for improvement.• Led operations and maintenance crews, providing guidance and ensuring adherence to protocols while performing routine maintenance and component replacements.• Collaborated with Field Project Managers and utilized advanced diagnostic tools to resolve complex technical issues, optimizing turbine performance and minimizing downtime.

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  SGS

  Jul 2016 - Mar 2018

  Quality Assurance Inspector - New Construction Projects | Wind Energy

  • Conducted meticulous on-site quality inspections and monitored wind turbine installations, documenting non-conformances using the KRIMA reporting system.• Reviewed and validated testing and quality reports for accuracy, completeness, and compliance with company requirements, ensuring high-quality standards.• Interpreted processes, work orders, and mechanical drawings to determine appropriate inspection procedures, ensuring consistent quality oversight across multiple wind farm construction sites. Show less

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  Nordex Group

  May 2019 - now

  • Developed and implemented key performance indicators and corrective actions, significantly improving service reliability and fostering continuous improvement.• Led a team of Service Quality Engineers and Claims Coordinators, enhancing commercial incident management and technical issue resolution across North America.• Established strong client relationships, driving positive feedback and repeat business, while setting aggressive performance targets and overseeing staff evaluations and training.• Oversaw global claims management processes and served as the primary ServiceNow Key User, leading critical technical investigations and collaborating cross-functionally to optimize costs and operational effectiveness. Show less • Developed and implemented inspection plans and process improvements using Lean Six Sigma methodologies, enhancing manufacturing accuracy and efficiency while ensuring compliance with ISO 9001 standards.• Led critical technical investigations, including root cause analysis and Non-Destructive Examination (NDE) for major wind turbine components, significantly improving reliability and performance.• Streamlined cross-functional communication and collaboration, elevating supplier quality management, first article creations and driving continuous improvement across North American operations. Show less • Conducted thorough audits and root cause analyses, enhancing product quality and compliance with ISO 9001 standards while identifying and addressing non-conformities across production and shipping processes.• Developed and implemented Service Standardization Work Sequence Manuals and led site recovery initiatives, improving consistency and operational effectiveness across multiple North American sites.• Collaborated with cross-functional teams, including engineering and senior leadership, to drive continuous improvement, ensure quality standards, and manage compliance with industry regulations and company benchmarks. Show less

  • Quality Manager - Service Operations | Wind Energy Industry

    Nov 2022 - now

  • Service Quality Engineer | Technical Issues Management - Service Operations

    Nov 2021 - Nov 2022

  • Quality Assurance Auditor - Service Operations | ISO 9001 & QMS Compliance

    May 2019 - Oct 2021