Pat O'Donnell

Experience

• 

  TransUnion

  Jan 1993 - Mar 2009

  Led Testing Center of Excellence (TCoE), developing, maintaining and auditing testing processes for compliance. Tracked test process development and deployment. Led the development of tester training, including instructor-led training sessions that were converted into computer-based training modules. Created framework for test process improvement. Refined existing testing metrics, created more robust defect tracking metrics and enhanced testing efficiency metrics documentation. Established productivity goals and identified/developed action plans for improvement. Produced monthly testing productivity metrics and presented 2008 productivity metrics to senior leadership. Project Manager of Offshore Engagement Management project, developed processes and procedures to obtain and manage offshore workers. Reviewed offshore resource requests, tracked hiring progress and created offshore resource database to store consultant information. Created project plan, scope document and risks/issues log. Managed work of four associates/consultants on project. Utilized tracking metrics for consultant hiring against service-level agreements (SLAs) and produced weekly performance statistics.Managed diverse group of testers with skills ranging from mainframe to web testing. Oversaw load testing and automation team, providing enterprise services. Led teams in testing domestic and international credit reporting products. Responsible for performance reviews, development plans and meetings with leaders of IT business units. Co-presented TCoE initiative history at Quality Engineered Software and Testing Conference (QUEST) in 2008.Quantified testing quality and productivity with test process auditing function and metrics goals program.Developed standardized offshore test plan used by all offshore testing teams Show less Directed team of 24 testers and change control associates. Instituted enterprise software configuration management and new defect tracking tool (ClearQuest). Developed standard, comprehensive testing accountabilities and cross-trained associates. Created process improvement teams, generating standards for test planning, test case development/walkthroughs. Oversaw budgeting activities, managing consultant costs and delivering formal/informal performance reviews. Developed and implemented customized testing process improvement assessment, based on Test Process Improvement model (TPI). Piloted use of offshore resources for testing, documenting engagement process, tester accountabilities and metrics that would be used to measure offshore testing efficiency.Leveraged LoadRunner software/licenses and saved $700,000.Implemented testing efficiencies, automation for regression testing and software change control system, achieving documented cost savings of $335,000 in 2000.Hired load tester, conserving $200,000 yearly in consultant fees.Constructed team, investing heavily in training and leadership opportunities. Promoted from within and reduced staff turnover from 50% in 1998 to less than 15% in 2005.Designed in-house training courses, recovering $40,000 per class.Expanded team to provide testing support for international division in Chicago.Created and taught orthogonal array theory training class to improve database rewrite testing efficiencyReviewed thousands of Requests for Change (RFCs) and attended weekly meetings as a Static Change Advisory Board (CAB) member as part of the company's ITIL Service Support work. Show less Led testing of National Maintenance System, maintaining consumer credit files. Diagnosed issues before testing, using formal ambiguity reviews of business requirements. Held test case walkthroughs with representatives from programming, testing and marketing, verifying business objectives. Managed testers on project work.Led testing for major fraud prevention product and infrastructure project, involving significant changes to proprietary database. Created test plans for system, release and implementation testing. Helped develop a parallel testing process, using modified production files run against both production and test code. Utilized Playback batch compare tool to assess differences. Trained new testers and consultants.Tested installation of ACF2 security software on mainframe system. Responsible for test planning and execution, contributing to 30 other testers developing test plans. Piloted use of mainframe automation tool Playback, capturing testing and replaying for regression testing. Instituted rigorous defect tracking, including standards definition. Led post-implementation reviews, created statistical analysis of testing and defects and spearheaded negative testing team. Improved formal test case documentation, training new testers and providing guidance Show less

  • Director Quality Assurance

    May 2006 - Mar 2009

  • Senior Manager - Quality Assurance

    Jan 1999 - May 2006

  • Manager of Quality Assurance

    Jul 1996 - Dec 1998

  • Senior Business Systems Analyst

    Jan 1993 - Oct 1996
• 

  CA Technologies

  Jan 2010 - Jan 2015

  Builder of Quality Assurance skill sets of the onsite and offshore QA Engineers. Mentored QA Engineers in software testing fundamentals, managed a major test automation initiative, and actively tested projects as needed. Supported Regression Testing optimization efforts to reduce the number of test cases in the regression test bed and increase the test coverage of a complex Security product. Volunteered to become the Scrum Master for the Mainframe North Management Team.Improved quality of Security products as the new offshore trainees learned the product, began documenting test cases against user manuals, and then created test automation scripts.Continued efforts to standardize all test case documentation in Quality Center/ALM 11. Implemented test standards for test case walkthroughs for all new development projects. Trained and mentored team members on conducting effective test case walkthroughs.Servant Leader who supported with company agile transformation by mentoring team members in Agile practices.Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.) for a 10 member management team.Provided coaching and training to a newly formed Scrum Team to improve decision making processTracked and communicated team velocity and sprint/release progress using VersionOne tool. Show less Supported a team of six offshore team members (Prague) by instituting daily meetings to manage progress and keep offshore team engaged. Managed a team of ten onsite team members and focused efforts on test automation, and test documentation of a regression test bed of over 200,000 test cases. Acted as a coach and mentor in a shift from Waterfall to an Agile Development model. Provided weekly test metrics on testing of customer fixes. Documented test case improvements and developed metrics and charts to track the testing improvement effort. Championed training classes for tester development, achieving Foundation Level certification from International Software Testing Qualifications Board (ISTQB). Led testing projects, wrote Quality Assurance Test Plans and Test Cases and documented existing undocumented regression testing efforts. Trained test automators on Orthogonal Array testing to reduce the number of automation test cases required for a complicated gui test automation project.Led by example, attended team training, and achieved certification as a Functional Level Tester (CFLT). Show less

  • Manager, Quality Assurance

    Jul 2011 - Jan 2015

  • Supervisor, Quality Assurance

    Nov 2010 - Jun 2011

  • Sr Quality Assurance Engineer

    Jan 2010 - Nov 2010
• 

  Olenick

  Sept 2015 - May 2017

  Utility Project - Integrated Voice Response (IVR) Upgrade projectTest Lead for 9 UAT Testers. Designed a testing strategy to re-use existing test conditions and cases from another IVR project, resulting in a near 40% savings in UAT Testing expenses for the customer. Created an extensive UAT Test Plan to help client understand the scope of testing work, including detailed estimates of testing for both client and consultant testers.Mapped the roughly 1000 existing test case to the new Voice User Interface document (VUI) to establish design traceability and also discover paths not covered in existing test cases. Discovered and documented 385 new paths to be tested, which resulted in 100% path coverage of the VUI. Collaborated with Client to divide up testing work between experienced Customer Service Team members and our trained Consultant testers. Trained business users, UAT Testers and the Application Technology team of SMEs on IVR testing processes and created some sample test cases for all to use to test out those processes.Negotiated with client to prioritize the testing work by taking a risk based approach to testing. We reduced the number of Spanish language test cases required and worked with the client to prioritize all existing English language test cases.Produced Excel based UAT Test Execution metrics during this project. Delivered daily updates on both number of test cases executed as well as numbers of calls made by testers. Reviewed test cases developed by team members and delivered positive and constructive feedback on work. Uploaded all test cases, test results and metrics to HP ALM repository, following all client standards in folder organization for IVR projects. Held daily stand-ups with testers to check in on progress and minimize roadblocks. Met daily with Project Admin to develop new ways to track and improve team efficiency through metrics. Show less Utility Project - North American Electric Reliability Corporation (NERC) compliance software implementationTest Lead for System Integration Testing (SIT), Performance Testing and User Acceptance Testing (UAT) for the application over two releases. Trained 7 business users, 2 offshore team members, and two additional team members in structured testing principles and testing best practices to help them create test scenarios, test scripts/cases and perform test execution for the Release 1 deliverables.Blended business users and structured testers to create scenarios and test scripts/case and test execution for the deliverables. Monitored the work of testing team members daily, through morning and afternoon meetings to ensure testing stayed on track. The team of non-testers, onsite and offshore grew into a cohesive and productive testing teamWrote over 150 Test Scenarios for Release 1 testing, turning over test scripting and execution to newly trained onsite and offshore team members. Led the UAT Testing for Release 1 and Release 2, with over 75 total UAT Testers. Prepared a UAT Testing Overview for testers, organized the creation of credentials for users on the application, created special detailed, step-by-step scripts, held a UAT Kickoff to orient testers and acted as first level support for all UAT testing issues.Created a project in HP-ALM for testing, designing the Test Plan folder structure, customizing the Defect module to meet business needs and monitoring test execution through the Test Lab.Designed daily test execution reports with the business lead for the project for Release 1 and trained a project administrator to produce those reports for Release 2 testing. Show less

  • Lead Senior Consultant

    Nov 2016 - May 2017

  • Lead Senior Consultant

    Sept 2015 - Oct 2016
• 

  Olenick & Associates

  Aug 2017 - May 2022

  04.15 – 06.16Lead Senior Consultant and Agile Evangelist for Olenick employees Co-created a repeatable Agile Assessment process. This process delivered a high quality Agile Assessment within a larger testing and development assessment framework in less than a month.Partnered with Agile Development Lead at Olenick to build out Agile Engineering Practice. Planned training for consultants, implemented Agile practices, and solicited feedback on Agile progress from both front line employees and management. Collaborated on the 2015 Olenick Talent Academy to train new consultants in Quality Assurance and Agile theory and best practices. Work includes building an Agile curriculum, including both classroom style training, hands-on Agile simulation games and real world Agile Bench experience.Agile Bench Coach responsible for instituting Agile practices for internal projects. Monitored Daily Scrum meetings to help the team stay on time and on task. Led first Sprint Review including team demos and Acceptance Criteria review before accepting stories. Provided training for team on Planning Poker sessions to size stories. Within one week, team was able to size stories, add tasks to new stories and drive 4 stories to completion. Acted as Product Owner to document over 40 initial stories for the 12 person team. Trained team on the proper syntax for Agile stories. Worked with internal stakeholders and team members to craft high-quality, achievable Acceptance Criteria for stories. Show less UtilityProject – Implement Virtual Assistant Chatbots on three utility websites, providing customers with self-service functionality to reduce the number of calls to a live Customer Service Representative. Led the User Acceptance Testing (UAT) Team of four testers in the initial rollout of a Virtual Assistants.Documented the UAT Test Plan for the project within a week of project startRamped up a team over a one-month period to complete Release 1 testing on target Led the team in the documentation and execution of Release 1, Release 2 and Release 3 UAT test cases· Test Cases executed: Release 1 – 537; Release 2 – 460; Release 3 – 389· Used the Invision Chatbot design document to develop a comprehensive set of test cases covering each path in the design document to establish traceability for each Feature developed· Test cases covered Virtual Assistant functionality on both browsers and mobile devices· Developed custom test execution metrics leveraging both Azure DevOps (ADO) test progress metrics along with an Excel worksheet to capture historical execution and graph progress. The metrics were distributed to both the client and development team members to ensure transparency in the test execution process· Leveraged ADO Shared Steps to minimize rework of test cases· Created a robust regression suite of test cases· Completed all UAT testing of all releases on target Show less UtilityProject – Conducting North American Electric Reliability Corporation (NERC) Critical Infrastructure Protection (CIP) Investigations Coordinated investigation activities for Apparent Cause Evaluations (ACE), Self-Reports, and Mitigation Plans, producing both internal and external documentation to Regional Entity (Reliability First) to identify causality working with Internal Employee SMEs Facilitated the investigation team discussions to perform ACE and create ACE, Self-Report and Mitigation Plan documents NERC CIP Investigation SupportLed the Internal Investigations Procedures, investigating potential noncompliance with a Reliability Standard at the direction of Legal, using industry-standard TapRooT® processAccountable for overall execution of the NERC CIP Investigation process to meet established timelines and deliverables Drafted required document submissions, as needed, to NERC or NERC REs, such as a Self-Report, Self-Log, or Mitigation Plan and obtain required approvals for the ACE, Self-Report, and Mitigation Plan documentsProvided metrics around the reporting requirements for the NERC CIP InvestigationsParticipated in continuous improvement efforts specific to NERC CIP compliance investigations· Reduced Average ACE Investigation time by 67 percent· Identified historical origins of NERC issues, by NERC CIP standard, by issue originating department· Developed and documented repeatable processes from identification of potential non-compliance · through mitigation plan completion to reduce onboarding time for new team members· Collected improvement suggestions and best practices discovered during assignments to support continuous improvement efforts Show less UtilityProject - replacement of existing Time Billing, HR and Payroll systems with the Oracle HCM cloud based solution for all operating companies in the organization.Supported the execution of over 3,000 tasks on the Deployment Project Plan by tracking task start, completion and success.Forecast staffing needs with Project Plan extracts to create and email weekly projections to team members and their management, detailing upcoming task work organized by team member.Provided 24/7 support of the Deployment Command Center conference line to support Deployment efforts. Show less UtilityProject - North American Electric Reliability Corporation (NERC) compliance software implementationLed the System Integration (SIT) and User Acceptance Testing (UAT) for this NERC CIP project. Developed comprehensive SIT and UAT Test Plans and modified existing test cases for reuse.Supported 23 UAT Testers. Prepared a UAT Testing Overview for testers, organized the creation of credentials for users on the application, created special detailed, step-by-step scripts, held a UAT Kickoff to orient testers and acted as first level support for all UAT testing issues.Used HP-ALM to store all test cases and defects and created a customized HP-ALM report to generate daily test execution status and defect reports.Conducted daily project meetings to ensure testing progress remained on track under an aggressive testing schedule. Show less

  • Associate and Agile Evangelist

    Apr 2015 - May 2022

  • Associate

    Aug 2020 - Feb 2021

  • Associate

    Feb 2018 - Jul 2020

  • Associate

    Oct 2017 - Jan 2018

  • Lead Senior Consultant

    Aug 2017 - Oct 2017
• 

  Qualitest

  Feb 2021 - now

  Project: Utility Organizational Change Management (OCM) Lead for Intelligent CAD tool Implementation Led one Project Coordinator in orchestrating Change Management activities using the Prosci ADKAR® Model for the implementation of a significant upgrade of current CAD tools. The project also includes a redevelopment of new processes and procedures to support the new tools. Developed KPIs and metrics to track progress toward new tool implementation goals. Developed a MS Sway to introduce the entire department to the new tools including background, tool details, tool training, user benefits and implementation timeline. Scheduled Quick Hit Training meetings each week to have users do a deeper dive into tool functionality. Recorded training sessions for future users. Drafted the following Change Management artifacts in accordance with Exelon Change Management standards and best practices:· Change Impact Analysis created to document the impact of the changes on internal and external stakeholder groups.· Risk Assessment created to rank the project Organizational Change Management risk.· Stakeholder Analysis detailing stakeholders, relationships among stakeholders, and change advocates and opponents.· Communication Plan created to provide an overview of the methods and specific deliverables that will be used to communicate to both internal and external stakeholders.· Adoption Gaps and Reinforcement Plan created to outline the change management activities to celebrate success, gather feedback and lessons learned, and diagnose and remediate gaps. Show less

  • Associate Vice President

    Apr 2022 - now

  • Senior Managing Quality Engineer

    Apr 2021 - May 2022

  • Senior Managing Quality Engineer

    Feb 2021 - May 2021