Blessing Chigozie

Experience

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  Leoson Nigeria Limited

  Dec 2016 - Jan 2022

  Strategic Sourcing Specialist

  • Developed requests for proposals and issued requests for quotes to support sourcing efforts. Increased the number of proposals and quotes received from potential suppliers by 20% within 3 months of implementing the new sourcing process. • Managed and developed relationships with suppliers to attain maximum cost efficiency and leverage buying power. Reduced cost of goods purchased from suppliers by 10% over 6 months through negotiation and effective supplier management.• Develop and implement sourcing strategies that align with overall business goals and objectives. Increased alignment of sourcing strategies with overall business goals and objectives by 15% through regular review and adjustment of strategies based on business needs. • Manage supplier relationships and performance to ensure on-time delivery, quality, and reliability of goods and services. Achieved a 95% on-time delivery rate and 90% quality and reliability rate from suppliers within 12 months through effective supplier management.• Negotiate contracts and pricing with suppliers to achieve the best value for the company. Achieved a 12% reduction in purchasing costs through successful contract negotiation and pricing strategies within 6 months. • Conduct market research to identify potential suppliers, products, and services. Increased supplier base by 20% through regular market research and identification of new potential suppliers, products, and services within 3 months. Show less

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  Splendid Place SB Empire

  Jan 2019 - Apr 2023

  Customer Support Specialist

   Provided remote support to customers, serving as the primary point of contact for inquiries, troubleshooting, and issue resolution. Assisted users remotely using video conferencing and collaboration tools, effectively guiding them through the company's products and services. Collaborated closely with cross-functional remote teams, including product and operations, to address reported issues and implement solutions. Utilized remote support software (e.g., Zendesk) to track and manage customer inquiries, ensuring timely and accurate resolutions. Implemented remote support best practices, resulting in a 20% reduction in average response time and a 15% increase in customer satisfaction ratings. Developed and maintained a comprehensive knowledge base in the company's Help Center, creating detailed articles to empower users and reduce support requests by 25%. Received recognition for consistently exceeding remote support KPIs, including high customer satisfaction ratings and resolution time adherence. Show less

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  Arc

  Jan 2024 - Apr 2024

  Customer Support Agent

  ● I maintained a 95%+ satisfaction rating, addressing 60+ daily inquiries and providing accurate information on products, services, and policies via email, chat, and phone.● Employed an empathetic and patient approach, leading to 90%+ positive customer feedback and testimonials.● I Implemented strategies that increased positive online reviews to 60% and decreased customer service response time by 15%.● Assisted customers with order placements and delivery status updates, ensuring timely resolution and fostering repeat business.● I resolved over 1,200 customer complaints and issues per month, escalating complex cases to relevant departments and maintaining a 90% first-call resolution rate.● Utilised CRM software (Zoho, Freshdesk, Shopify, ShipBob, and Zendesk) to efficiently document customer interactions, track case progress, and collaborate with team members, reducing response time by 20%. Show less