Ajay Singh

Experience

• 

  Telstra

  Aug 2007 - Aug 2017

  Highlighted Projects: • State Government Victoria – Managed device services, regional mobile network, and service management for the State Government of Victoria, including VicPol, EMV, CFA, LSV, SES, Correction Vic, and ESTA.• Emergency Alert Project- Led the operational rollout and readiness for the upgrade of cloud and security infrastructure for the Emergency Alert project.• Bluescope Steel - whole-of-business transition and transformation project• Led network refresh, WLAN, WAP upgrades, and service management framework rollouts for enterprise customers across Australia (e.g., McDonald's, AGL, Medibank, 7 Eleven)Responsibilities: • Initiated project kick-offs and engaged with multiple stakeholders.• Identified key deliverables from contracts to ensure delivery aligned with customer expectations and scope.• Controlled and managed project financials and resource engagement.• Managed stakeholder relationships and communication regarding the project.• Led the delivery of end-to-end ITIL service management framework processes and procedure manuals.• Managed development and rollout of Service Now toolsets.• Developed and managed schedules with key milestones.• Prepared Service Transition Management Project Plans.• Prepared project status reports and program governance reports.• Participated in governance and Steering Committee meetings.• Managed and identified key risks and issues impacting project deliverables.• Acted as a single point of contact for project escalations.• Reviewed and provided feedback on test documents to ensure quality of documentation is maintained. Show less Highlighted Projects: • Network Infrastructure and Services Transition & Transformation program for Origin Energy and AGL.• Process Automation and Improvements: Identify improvement opportunities within the business and design automation solutions to help improve efficiency of operations staff, including Siebel Error Provisioning Orders Automation solution. Responsibilities:• Liaise with project stakeholders to ensure all requirements are successfully implemented and tested• Organize client meetings, workshops and interviews to discover requirements • Contribute to business case preparation • Maintain Requirement Traceability Matrix to ensure solution meets all requirements• Liaising with developers to ensure the solution meets business requirements• Work collaboratively with team to manage stakeholder expectations• Document business requirements • Identify and define functional and non-functional requirements• Organize client meetings, workshops and interviews to discover requirements • Contribute to business case preparation • Maintain Requirement Traceability Matrix to ensure solution meets all requirements• Liaising with developers to ensure the solution meets business requirements• Work collaboratively with team to manage stakeholder expectations• Participate in User acceptance testing Show less Project: Automation and Improvements Service DeliveryDescription: My role was to identify process improvement opportunities in the business and develop automation solutions to support these initiatives. Responsibilities:• Business and Software Requirement Analysis • Functional and Non functional requirement specification creation• Created Flowcharts for better understanding of processes by stake holders• Code development using VB.net• Manual User Acceptance testing• Implementation and Training• Documented the User Guide for end-user’s self reference Show less

  • Senior Project Manager

    Aug 2012 - Aug 2017

  • Senior Information Technology Business Analyst

    Dec 2009 - Jul 2012

  • Analyst Programmer

    Aug 2007 - Dec 2009
• 

  Telstra Purple

  Aug 2017 - now

  Senior Program Manager

  Highlighted Programs:• TasGRN - Tasmania Government Radio Network Rollout, Transition and Training of Radio Network• NSW Department of Education Network Uplift and 4G Upgrade program for government schools • Victorian State Government Network Upgrade and transformation programs, Infrastructure and Managed services and Cloud services rollout for Victorian State Government, DELWP and Emergency Management VictoriaResponsibilities: • Defined program governance controls and led PMO operations to manage governance and standards.• Led executive and program meetings to provide visibility of program updates.• Engaged with commercial team to ensure all contract variations and modifications were assessed and processed in a timely manner.• Managed the program's budget and timelines to ensure successful delivery.• Served as an escalation point for projects, providing leadership to project delivery teams.• Managed risks & issues and implemented corrective measures to maintain project success.• Managed and optimized resources across projects.• Stakeholder communications to ensure alignment and satisfaction.• Monitored team performance and reported on metrics via feedback.• Planned the overall program and monitored progress.• Worked with staff to build and improve capability in line with business goals.• Coached and supported staff with progress on individual development plans.Achievements and Awards:• Excellence Team Award 2023 for TasGRN Program.• FY 23 Quarterly Award for TasGRN Program.• FY 23 Quarterly Award for Victoria Department of Education Program• AIPM National Winner Project of the Year Award 2023 for NSW Department of Education Program.• Excellence Team Award 2022 for NSW Department of Education Program.• FY 22 Quarterly Award for NSW Department of Education Program.• Strong delivery governance ensuring program completion of milestone objectives.• Uplifting customer governance and reporting to build stakeholder trust and satisfaction. Show less

• 

  Telstra

  Jan 2019 - Aug 2022

  Team Leader

  • Lead and manage the team, including recruitment, training, coaching, and performance management.• Develop and implement policies, procedures, and programs to support organizational goals and compliance with employment laws.• Oversee the recruitment process, including sourcing candidates, conducting interviews, and making hiring decisions.• Provide guidance and support to managers and employees on HR-related issues, including employee relations, performance management, and disciplinary actions.• Coordinate training and development initiatives to enhance employee skills and competencies.• Monitor and analyze KPI metrics and data to identify trends and opportunities for improvement.• Partner with senior management to develop and implement strategies that align with organizational objectives.• Foster a positive work environment and promote employee engagement and morale.• Handle employee conflicts to ensure fair and equitable resolution. Show less