Torey Wallace

Experience

• 

  Chili's

  Jan 1984 - Jan 1994

  Corporate Trainer

  Corporate Trainer / Bartender / Server / CookResponsible for training the managers and staff at my home location. Also traveled and opened restaurants across the country as part of the New Restaurant Opening Team.

• 

  Chili's

  Jun 1994 - Feb 2006

  General Manager | Managing Partner

  Managed and maintained total operating procedures for a $2.5 million full service restaurant. • Coordinated and implemented the training and development program for managers.• Developed and promoted five leaders to a General Manager position out of my store.• Created, implemented and oversaw a program to standardize area kitchens operations.• Led Customer Service by developing and implementing an Area Guest Satisfaction program increasing our area stores results by 8%.• Increased sales over 50%, from $33,000 to $50,000 a week, over a 14-month timeframe by refocusing the team on staffing, speed of service, quality operations and customers. Show less

• 

  Buffalo Wild Wings

  Jul 2006 - Aug 2018

  • Trained over 15 District Managers and three Director of Operations• Helped to train, develop and promote 2 General Managers to District Managers.• Developed a standardized panel process for developing and promoting Store Managers. • Managed a district of over $23 million in sales annually. • Budgeted for the district’s P&L on a monthly and quarterly basis.• Developed 19 locations successfully over the past 10 years.• Completed financial reporting for 80 stores for 2 different Director of Operations.• Ensured consistent operational standards in the areas of quality, service and cleanliness.• Opened over twenty restaurants with responsibilities ranging from site selection, overseeing tenant finish, construction, hiring and training of staff and management. • Led the company with 16.4% manager turnover in 2015 for the district.• Lowered staff turnover of 9 restaurants over 12 months from 166.5% to 126.9%.• Leadership experience coaching store managers in customer service increasing Guest Loyalty Index from 82 to 88+ over 6 months.• Gained leadership experience and confidence managing a team in a franchise acquisition. Show less

  • District Manager

    Apr 2017 - Aug 2018

  • Regional Manager

    Jul 2006 - Apr 2017
• 

  NPC International

  Jun 2019 - Mar 2021

  Wendy's District Manager
• 

  Legacy Restaurant Group LLC

  Mar 2021 - Jul 2021

  Wendy's Area Coach
• 

  Diversified Restaurant Group

  Aug 2021 - now

  Taco Bell Area Coach

  Maintained total operational performance for a region of 8 locations. Led, coached and developed the management and team to achieving high level results.• Developed 8 locations successfully over the last 2+ years.• Ensured consistent operational standards in the areas of quality, service and cleanliness.• Opened two restaurants overseeing hiring and training of staff and management. • Improved speed of operations lowering times by 1:36 in drive through over a 2 year span.• Recorded the fastest overall drive through times in the market at 3:40 average for 2023.• Increased sales over 2 years by 24.25%.• Led all of the market in Taco Bell's 5 Star rating for 2023. Show less