Souvik Majumder

Experience

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  IBM

  Jul 2007 - Feb 2010

  Senior Customer Executive, Operations

  Company Profile : IBM Daksh was a leading provider of business process delivery services to several Fortune 500 clients in fields like Banking, IT, Telecom, Retail among others. IBM Daksh was a part of IBM’s global delivery network, which serves clinets in more than 160 countries around the world. KRAs : - Providing online resolution to customer- Make them satisfy by answering their frequent questions & resolving the problems they were facing- Taking escalation calls.- Retention- Berging calls of Agents from teams' prospect- To Provide feedback all new NHT - Helping & providing training to newly hired candidate, own team. (How to navigate systems properly etc.)- Managing floor on frequent basis. Show less

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  Corelynx Inc

  Aug 2011 - Mar 2019

  Sr. EXE - HR & Administration

  Org. profile : Corelynx Inc. is an established Silicon Valley based Enterprise Software Company.It has expertise in developing complex business applications & online commerce solutions.Operating since 2005, Corelynx has been one of the initial adopters of cloud computing technology.It has implemented one of the first enterprise level applications on Amazon cloud setup in 2007.Corelynx has been involved in developing several award worthy innovative products & platforms.One of the platform ClkClk, in which Corelynx is involved has been honored with :•2012 FTA Hospitality Industry Award for Most Innovative & Best New Technology •2012 Innovative solution awards by RSPA for most emerging technology•Nominated platform by Harvard Business Review•Corelynx's Insurance platform Comparisys has won great reviews by Google in NADA 2008 show•One of Corelynx's Social platform "uryearbook"​ has been featured in Top 150 companies in the Techcrunch 2008 showKRAs : Handling RTLC from Sourcing, Screening & Evaluating profilesPreparing & Presenting the Weekly/Monthly/Annual Reports pertaining to RecruitmentDevelop & Execute recruitment plansPerforming the joining formalities for New recruits. Induction coordination & orientation progrram, A/C openingOffer,Appointment letters,Reference & credential check, release letters preparationImplementing new policies as per the need of the organizationIdentifying Training needs & organize internal & external training for all the departmentsProcessing Reimbursements,Attendance,Leaves & other compensation benefits for the EmployeesHandling of Insurance & PF related issuesOrganizing Various Events for EmployeesEmployee Engagement, R & RHandling the MIS functions & analyzing activities pertaining to the HR function,Review data & trendsHandling the entire List of MediclaimMaintaining salary database, Payroll ManagementProcessing the exit formalities of employeesVendor managementTrainingLearning & Development, Personality Dev. Show less

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  Primarc Projects

  Mar 2019 - Jul 2023

  Human Resources Manager

  Company profile : Primarc is a leading business group in Eastern India with diverse interests in Retail,Hospitality,Real Estate, Ecommerce & Omni Channel Logistics. The focus is to innovate and create a lasting experience for the customer through an array of world class products and services with extensive use of progressive technologies. Within two decades, we have developed & expanded over 40 Lakh sq. ft. of prime real estate and in the process, created many happy families. We conceptualized the real estate wing in 1997 and since then have been steadfast in elevating lifestyles with our well-designed homes, equipped with modern amenities, facilities & locational advantage. Primarc is a certified member of the India Green Building Council (IGBC) & CREDAI.KRAs : - Responsible for Talent acquisition. Man power planning, utmost utilization- Key role in Training execution. And taking care with Learning & Development material, execution for all departments - Close look on attrition analysis, Extensive Employee communication, grievance handling- R & R (Reward & Recognition) implementation & responsible for executing various kind of Employee engagement programs- key role : Welcoming new team member- Induction, Employee on boarding- Documentation Control & data analysis- All kind of letters pertaining to Employee joining, confirmation, performance appraisal, Disciplinary actions (PIP) & Exit interview- Responsible for keep a track with all Statutory compliance- Preparing & implementation of new Polices time to time basis as & when required- Data controlling & analysis : Payroll, Attendance, Leaves uploaded in HRMS and in spread sheets- Playing a vital role as Business HR for all Project Sites. Monthly Visit and review. Escalation wherever required- Strategic implementation : In respective to the Organizations' profit maximization in different subjects- MIS : Various domains.On time delivery with periodic Qtr, Monthly & Annual report Show less

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  Shyam Steel Industries Limited

  Jul 2023 - now

  Human Resources Manager

  Company Profile : Established in 1953, Shyam Steel Group is one of the leading TMT Bar Manufacturer and Suppliers in India, manufacturing TMT Rebar, Billets and Sponge Iron. Guided by a philosophy to produce safe and sustainable steel, it is a pioneer in quality production of steel. Over the years it has expanded it’s business vertical in many folds – “Transmission and Distribution”, “Shyam Infra Nirman”, “Shyam Future Tech”, “Shyamsree Mineral Resources”, “Shayamsree Agro Comodities”, “Shyamsree Food Processing”KRAs• Responsible for executing entire ELC• Formulation of new Polices / SOP• Data Administering• Budgeting• Employee connect (at all level) & Well being through employee wellness program• Navigating through SAP - Success Factor Module for smooth implementation in 1st stage – (UAT)• Key role : Performance review & Management as a HRBP• Key role : Employee training & Development• Key role : Data analysis & Presentation to the Management for designing future course of action• Key role : HRMS Module restructuring for better data visualisation & report• Key role : Feedback mechanism• Structured, Streamlined & Successfully implemented “PIP” process - For the first time in the Organization• Streamlined the Mediclaim process. Reduced time line by 2 weeks• Digitization off the PoSH awareness & employee sensitization process• “L&D” strategy map• “Employee Wellness Program” Show less