Eleni Moustaka

Experience

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  ΕΡΤ

  Jan 2012 - Jul 2012

  Administrative Assistant

  •Documentation and Record-Keeping: Managing files, contracts, production logs, and other essential documents.•Team Support: Providing administrative support to production teams and other departments.•Data Entry and Reporting: Maintaining databases for projects, employee details, or media schedules.•Invoice Processing: Managing and recording invoices, ensuring timely approvals and payments.•Filing and Archiving: Organizing and maintaining physical and digital files for easy retrieval. Show less

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  JTI (Japan Tobacco International)

  Mar 2014 - Jan 2017

  Tobacco Sales Specialist

  Permanent member of JTI's promoter team supported by WEST SA, sales and marketing agency.Main responsibilities:•Performing and reporting monthly KPIs based on personal performance in line with company sales targets.•Oversee a specific area of Athens by organising the monthly schedule of partner visits to achieve optimal results according to the sales target.•Communicated monthly with JTI's sales representatives, discussing the list of partners to be visited based on sales performance results.•Participated in monthly meetings and discussions with West and JTI members regarding objectives, new priorities and optimisation of current promotional processes. •Traveled outside of the Athens area, mainly to islands such as Chios, Paros, Mukonos in relation to the campaigns' needs,especially on summer periods.•Cooperative and collaborative, excelling in working effectively with others, both in team meetings and group settings, as well as in communicating with external partners.•Open to preliminary discussions on promotional strategies and campaigns.•Ιn contact with marketing department in order to establish a connection and alignment on marketing goals.•Brainstorm innovative ideas for impactful advertising campaigns Show less

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  Teleperformance

  Feb 2017 - now

  Main Responsibilities:Engagement Calls – Preparation and Follow-Up:•Coordinated calls to prepare candidates for training.•Finalized and confirmed all job offer details before training.•Verified completion of security numbers and essential documentation.•Ensured delivery and setup of necessary equipment for training.•Addressed candidate questions and concerns regarding training readiness.HR Front desk ·Responsible for managing inbound calls within the HR department.·Ensuring that the calls are directed to the appropriate channels for efficient handling.·Collaborate closely with Management to develop and structure training materials for this task.·Contributing to the design and organization of the overall Framework as senior member.Tracked and Documented Attendance:•Maintained accurate records of candidate attendance for training sessions.•Collaborated with IT Helpdesk, Training, and Warehouse teams to resolve issues efficiently.Evaluation Stage – Preparation and Support:•Documented and communicated evaluation data to management promptly.•Conducted thorough assessments of candidate results to ensure alignment with role requirements.Job Offer Preparation:•Prepared documentation and procedural steps for finalizing job offers.•Facilitated internal approvals and compliance for the pre-offer phase.•Streamlined pre-job offer workflow through collaboration with stakeholders.Visa Procedure Experience:•Managed visa procedures for candidates entering Greece for employment.•Oversaw onboarding for over 600 Non-EU candidates annually, ensuring accurate reporting and streamlined processes.•Coordinated team tasks, scheduling, and case management.•Collaborated with HR Legal Team for compliance and smooth transitions.•Supported the integration of candidates from over 20 countries and improved processes through data analysis.Additional Notes:Delivered training to new team members, with sessions and communications conducted in English. Show less Main ResponsibilitiesQuality Analyst Representative:•Conducted comprehensive quality assessments of customer interactions.•Analyzed call recordings and emails to identify areas for improvement and training opportunities.•Provided detailed feedback and coaching to customer care agents.•Developed and implemented quality assurance protocols and best practices to maintain high service standards.•Collaborated with management to design and update training programs.•Monitored customer satisfaction metrics and implemented corrective actions to address identified issues.•Conducted root cause analysis on recurring issues and recommended process improvements.Flex Supervisor:•Coordinated schedules and assignments to meet fluctuating business demands and maintain high service levels.•Managed daily operations and provided guidance to team members.•Monitored and evaluated employee performance, offering constructive feedback and support for development.•Implemented process improvements to enhance operational efficiency and effectiveness.•Facilitated training sessions and onboarding for new hires, ensuring they were well-prepared for their roles.•Handled escalated customer issues and resolved them promptly to maintain customer satisfaction.•Prepared and maintained detailed reports on team performance, attendance, and other key metrics for management review.•Fostered a positive and inclusive team environment, promoting collaboration and continuous improvement. Show less

  • Senior HR Candidate Engagement Specialist

    Jun 2022 - now

  • Quality Analyst Representative and Flex Supervisor

    Jan 2021 - May 2022

  • Senior Customer Service Representative

    Feb 2017 - Apr 2022