Savannah Kerns

Experience

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  Texas Orthopedics

  Jun 2016 - May 2019

  IT Specialist

  Texas Orthopedics is the largest Orthopedics provider in the Greater Austin Area. They are a proud, locally-owned practice staffed with some of the most incredibly talented physicians in their expertise. During my time at Texas Orthopedics, some of my duties were:- System and cross-platform Administration.- Playing an important role in the migration of new clinical software and company-wide software updates.- Installing and configuring computer hardware, operating systems and applications on Windows machines.- Building and maintaining the image for new computer systems.- Creation and termination of users' accounts in a fast-paced hiring environment.- Replacement of internal or external components due to damage or hardware upgrade.- Talking staff through a series of actions, either face-to-face or remotely to help set up systems or resolve hardware and software issues.- Creating procedural documentation to further offer support to colleagues. Show less

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  OutboundEngine

  May 2019 - Nov 2020

  IT Specialist

  OutboundEngine is an Austin SaaS company that specializes in Marketing for SMB's and making you "look good online". Duties included but are not limited to:- Managing team and individual development projects for company-wide migrations while providing quality results and meeting deadlines.- Spearheading projects from formation to execution, while delegating tasks and using strong communication skills to ensure on-time delivery by teams and vendors.- Improvement of processes including a history of implementing new procedures and technologies to strengthen daily operations and lower costs.- Creation and implementation of documentation used in our comprehensive knowledge base of common issues and solutions to improve departmental workflows.- Creation and Management of licenses across multiple platforms for all departments and over 200+ end users.- Demonstrates outstanding customer services skills, consistently receiving high ratings on client satisfaction surveys. Show less

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  Point Health

  Mar 2022 - Sept 2024

  Point Health is a digital health platform that simplifies healthcare access by allowing patients to easily find, compare, and shop for medical services. It uses technology to provide transparent pricing, helping patients make informed decisions while reducing healthcare costs. The platform connects payers, providers, and patients, improving efficiency and enhancing healthcare outcomes through personalized, accessible care- Developed and implemented operational strategies aligned with the company's goals and objectives.Managed resources including budgets, manpower, and equipment, to optimize productivity and minimize costs.- Identified areas for process improvements and implemented solutions to streamline operations and enhance efficiency.- Lead and motivated my team by providing guidance, coaching, and performance feedback as needed.Established and maintained relationships with vendors and suppliers, negotiating contracts and agreements to ensure timely and cost-effective delivery of goods and services.- Utilized data analysis tools to gather insights, track key KPIs, and make data-driven decisions to improve operational efficiency.- Outlined and documented projects by managing and planning tasks, including timelines, milestones, resource allocation, and progress tracking. - Collaborated and met regularly with other departments and teams to ensure transparency and accountability in efforts to align operations with overall business strategies and goals. Show less

  • Operations Specialist

    Nov 2020 - Sept 2024

  • Strategic Operations Manager

    Mar 2022 - May 2024
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  Grow Therapy

  Nov 2024 - now

  Vendor Operations Team Lead