Peter Slaughter

Peter Slaughter

IT Support Contactor

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location of Peter SlaughterHorley, England, United Kingdom

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  • Timeline

  • About me

    Senior Manager, Client Support at Talogy

  • Education

    • Bournemouth University

      1996 - 1999
      Business Information Systems Information Technology
  • Experience

    • BT

      Oct 1999 - Oct 2005
      IT Support Contactor

      Working in a fast moving development team. Responsibilities included:Internal support for development staff Application support to external customers on the released applicationsCreating and managing testing for new and changed applicationsCreating and owning user and support documentationProviding training for end users and other support staff

    • ING Lease (UK) Ltd

      Oct 2005 - Jun 2016
      IT Service Delivery

      Joining as a member of the IT Service Desk and progressing into a IT Service Management role during almost 11 years of serviceResponsibilities include:Ensuring services provided to the business are available during core hoursProducing and reporting to the Business on IT servicesMaintaining relationships with key stakeholders within the businessDealing with suppliersIdentifying improvements to the service deliveryService DeskIncident & Problem managementSoftware & Hardware support and administrationDelivery of new and changed applicationsI remained at ING Lease UK as part of the final close down team, leaving once the company had completed the running run of its business and closing down of services during June 2016. Show less

    • Talogy

      Mar 2017 - now
      • Senior Manager, Client Support

        Jul 2023 - now
      • Manager, International Support Services

        Jan 2022 - Jun 2023
      • Customer Support Manager

        Jan 2021 - Jan 2022
      • Service Desk Analyst

        Mar 2017 - Jan 2021
  • Licenses & Certifications

    • ITIL® Intermediate certificate in IT Continual Service Improvement

      THE BRITISH COMPUTER SOCIETY
      Mar 2015
      View certificate certificate
    • ITIL® Intermediate certificate in IT Service Operation

      THE BRITISH COMPUTER SOCIETY
      Mar 2015
      View certificate certificate
    • ITIL® Foundation Certificate in IT Service Management

      THE BRITISH COMPUTER SOCIETY
      Apr 2014
      View certificate certificate
    • ITIL® Intermediate certificate in IT Service Transition

      THE BRITISH COMPUTER SOCIETY
      Nov 2015
      View certificate certificate
    • ITIL® Intermediate certificate in IT Service Design

      THE BRITISH COMPUTER SOCIETY
      Jan 2016
      View certificate certificate