Peter Slaughter

Experience

• 

  BT

  Oct 1999 - Oct 2005

  IT Support Contactor

  Working in a fast moving development team. Responsibilities included:Internal support for development staff Application support to external customers on the released applicationsCreating and managing testing for new and changed applicationsCreating and owning user and support documentationProviding training for end users and other support staff

• 

  ING Lease (UK) Ltd

  Oct 2005 - Jun 2016

  IT Service Delivery

  Joining as a member of the IT Service Desk and progressing into a IT Service Management role during almost 11 years of serviceResponsibilities include:Ensuring services provided to the business are available during core hoursProducing and reporting to the Business on IT servicesMaintaining relationships with key stakeholders within the businessDealing with suppliersIdentifying improvements to the service deliveryService DeskIncident & Problem managementSoftware & Hardware support and administrationDelivery of new and changed applicationsI remained at ING Lease UK as part of the final close down team, leaving once the company had completed the running run of its business and closing down of services during June 2016. Show less

• 

  Talogy

  Mar 2017 - now

  • Senior Manager, Client Support

    Jul 2023 - now

  • Manager, International Support Services

    Jan 2022 - Jun 2023

  • Customer Support Manager

    Jan 2021 - Jan 2022

  • Service Desk Analyst

    Mar 2017 - Jan 2021