Ong Jeffrey

Experience

• 

  Eastern Decorator Group

  Oct 2016 - Dec 2016

  Warehouse Coordinator

  Intern- Assigned to handle logistics section of warehouse operations.- Daily tasks include: Coordinating truck drivers' delivery status, preparing budgets for drivers' trips, preparing driver's daily trip report, calculate and analyse the cost-to-load report of each delivery. - Assigned to a special team to assist in: Clearing inbound stock count backlogs, calculate and prepare report of each warehouse storage item's volume (CBM), assisted in annual stock take and Warehouse Sales.

• 

  Kuehne+Nagel

  Nov 2017 - Sept 2023

  Job Scope (Cluster based, SG/MY)- Ensure systems excellence through monitoring user's adherence to designed process and proper utilization of system.- Identify issues and provide systematic support and training. Coordinate with respective stakeholders for application development, requirement gathering, software solution design, testing and support.- Review support requests from business units and searching opportunities for process improvements via root cause analysis.- Manage escalations from business units and collaborate with end users, stakeholder for process improvements to find effective solutions for operational + customer needs.- Making sure high levels of data quality via analysis, review and action planning with stakeholders.- Implement and support usage of Kuehne Nagel's system landscape. Show less Job Scope- Daily handling of customer enquiry at each point of sea export process flow and export shipment monitoring to ensure customer satisfaction.- Coordinate with counterparts and Control Tower to align shipping details and up-to-date shipment visibility via supporting IT integrated tools to customers.- Troubleshoot and resolve non-routine or complex issues / escalations with customers on daily/weekly/monthly basis.- Working closely with sales and pricing team for export shipping charges and freight cost management to find upselling opportunities while maintain satisfactory pricing to customer.- Coordinate closely with carriers for space inquiry, space and allocation management, and space forecast/pre-booking.- Directly liaise with value added service business partners (e.g. haulage, customs clearance, warehousing) to propose supply chain solutions to fulfill customer requests and maintain good rapport with business partners.- Controls documentation timeliness and accuracy (e.g. Bill of Lading submissions, security filing submissions).- Ensure invoicing timeliness and cost/revenue accuracy to both customer and service providers.- Oversee and monitor KPI reports and handles customers on-boarding KN International Supply Chain (ISC) service solutions.- Supports backlog, exchange and share information with team members to deliver team requirements.ProjectsKuehne Nagel Sea 2.0 Transformation- Branch ambassador and project team core member- Supports Penang project pilot team's on boarding process and hosts team meeting sessions- Supports and engages team members to deliver project requirements and adhere to new process flow. Show less

  • Sea Logistics Requirement Engineering + System Support Specialist

    Jan 2022 - Sept 2023

  • Seafreight Coordinator

    Nov 2017 - Jan 2022
• 

  Overland Total Logistic Services (M) Sdn Bhd

  Oct 2023 - now

  Business Planning Assistant Manager

  Business and operations planning for OTL Asia.- Key business relationship establishments.- Design and deploy operations processes, improvement plans for strategic countries of OTL Asia at Malaysia, Thailand, Vietnam and China.- Costing and supplier management.- Fleet asset and fleet maintenance.- Design reports and perform deep analysis of organization's operations activity cum financial performances to enable strategic planning of the business.