H.J. Adams

Experience

• 

  Bresler's Industries

  Jan 1989 - Jan 1995

  International Program Director

  A $50MM multi-national franchisor of frozen dessert shops in 400 retail and member-only outlets. Guided licensees worldwide and directed openings of initial units in each market. Sourced and exported spectrum of materials needed to conduct business in Central America, Europe and the Middle East. Negotiated vendor agreements and support services in Greece, Mexico and Saudi Arabia.

• 

  Metromedia Restaurant Group

  Jan 1995 - Jan 1997

  Regional Training Manager

  A $400 MM International casual-theme restaurant concept with 230 franchised and company-owned units. Designed and implemented training programs, directed unit-level training, mentored 40 training coordinators in a 14-state region, generated over $100MM in annual sales.

• 

  GameWorks

  Jan 1998 - Jan 2000

  Regional Food & Beverage Manager

  An international entertainment concept incorporating restaurant and bar operations, games and group sales with 15 locations generating over $30MM in annual food and beverage revenue. Operated the four busiest company locations with average food and beverage revenue of $3MM per location. Accountable for eastern U.S. food and beverage profitability, staffing, and standards. Led six management teams. Negotiated distribution agreement and delivered 2% company-wide food cost reduction.

• 

  Dick clark restaurants, inc.

  Jan 2000 - Jan 2001

  Director of Menu Development & Purchasing

  A $25 MM publicly-held rock & roll-theme entertainment concept including nightclub operations, full-service restaurants, group sales functions as well as a separate diner concept. Managed menu and product development, purchasing and distribution, new store openings and training for 9 company-owned restaurants and 2 licensed units.

• 

  The Arbour Florist, Inc.

  Jan 2001 - Jan 2008

  Owner

  Upscale retail flower and gift shop with a focus on corporate accounts, weddings, receptions and events. Managing partner responsible for all aspects of operations, marketing, and supply chain, specializing in high-end clientele in the NE section of Lake County.

• 

  Kaizen CPAs + Advisors

  Feb 2008 - Feb 2023

  Chief Client Officer, Marketing Director

  CHIEF CLIENT OFFICERMay 2017 - Feb 2023 · 5 yrs 10 months• Executive Team member making short-term and long-term organizational planning and strategy decisions. • Integrated merger partners and buyout clients into our HCM platforms and business model. Eliminated tens of thousands of dollars in software licensing fees and greatly improved cash flow. • Worked across the firm in management, sales, marketing, internal and external training, new product development, accounting and payroll client onboarding, and client support.MANAGER - YOUR PAYROLL DEPARTMENTOct 2013 - May 2017 · 3 yrs 8 months• As payroll department manager ran a P&L with a 27% bottom-line profit.• Drove client retention across businesses. Accounting client retention levels rose above a 90% level and client referrals improved. Payroll client retention rose from the low 80% range to 95% and client referrals increased, too. Of the 75 new payroll clients in 2022, the majority were referrals.• Key member of team replacing Salesforce with HubSpot, streamlining prospect communications and greatly improving ability to track effectiveness of marketing results.MARKETING DIRECTORFeb 2008 - Sep 2013 · 5 yrs 8 months• Hired, trained and led inside and outside sales team. Designed and presented customer service training for all new hires. Developed personalized HCM software training for clients to achieve an advantage over larger providers. • Changed our business model driving higher retention rates and a considerable amount of add-on sales for other business units. Researched and added new products to compete with larger firms and payroll providers and added significant revenue.• Drove higher client retention rates, great online reviews and higher survey scores. Show less