Dirceu Santana

Experience

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  Microblau Controles e Automação

  Aug 2005 - Nov 2006

  Electronic and Software Developer Intern

  Java, Delphi and Indulsoft software developer and requirements analysis.Software support and integration.Assembly and repair of electrical and eletronic boards.

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  TIM Brasil

  Nov 2006 - Jan 2020

  Technical Responsible for the support, administration and management of monitoring tools/solutions for all TIM Celular IT, managing more than 5000 Nodes/Devices and 60.000 Monitors, main focus on Application Performance Monitoring (APM) and Infrastructure Availability and Performance Monitoring using tools such HP Real User Monitoring (HP RUM), HP Diagnostics, HP Operations Analytics, HP Network Node Manager (HP NNMi), HP Operations Manager (HP OML), HP SiteScope, HP OpenView Performance Manager (HP OVPM) and HP Business Service Management (HP BSM), developing and providing the best practices and spreading the use of monitoring tools in the company. Acting as an internal consultant, my main job is to understand the gaps and opportunities at our IT internal partners environment, suggesting, developing and implementing monitoring routines, solutions, data collection and reporting.Tech Lead of 4 people at the managed service monitoring team, accountable for keeping the quality of work and delivering, SLA, services KPI’s and managing the ticket queue (Service Requests, Incident Tickets and Problem Tickets).Development, test, documentation and troubleshooting of monitoring routines, policies, events generation and performance data collection/utilization.Troubleshooting support, administration and development of scheduled and automation routines. Support, administration and troubleshooting of Linux and Unix OS.OS, high availability solutions, storage, network, system services installation and configuration.Manage of control policies for Linux - versions, releases, bugs and security.Hardware server management and deployment. Show less

  • IT Monitoring Specialist

    Aug 2019 - Jan 2020

  • Senior IT Consultant

    Nov 2011 - Aug 2019

  • IT Intern

    Nov 2006 - Nov 2011
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  Mastery Consulting

  Nov 2008 - Nov 2011

  Unix Support Analyst at Tim Celular

  Support , administration and troubleshooting of Linux and Unix OS.N3 support and troubleshooting.Storage migration and configuration on Linux .OS, high availability solutions, storage , network , system services instalation and configuration.Manage of control policies for Linux - versions , releases, bugs and security.Hardware server management and deployment.

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  Mars

  Jan 2020 - Aug 2022

  Monitoring and Alerting Senior Analyst
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  Amdocs

  Aug 2022 - Jan 2024

  Technology Monitoring Specialist
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  Mars

  Aug 2024 - now

  • AIOps Product Owner

    Jan 2025 - now

  • Monitoring and Alerting Senior Analyst

    Aug 2024 - Dec 2024