Reagan Howey

Experience

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  Scottsdale Andaz Resort and Bungalows

  Oct 2019 - May 2021

  Spa Hostess

  Attended to each customer’s needs in a fast-paced environment while ensuring customer satisfaction.Known as a reliable team member that is always willing to stay and help coworkers out.

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  Park Hyatt Aviara Resort Golf Club & Spa

  May 2021 - Aug 2021

  Server

  Served guests at a five-star resort in an active pool environment

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  SkinLab by Maffi Plastic Surgery

  Aug 2021 - Jun 2022

  Retail and Admin Specialist

  Recommend products for customers based on specific needs.Manage EMR system, patient information, scheduling and payments.

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  Deloitte

  Jun 2022 - now

  Technical Analyst

  • Led the development of automated dashboards to streamline processes across four operations teams, saving over 200 hours on manual reporting in 2023.• Developed Powershell scripts and implemented Splunk and App Dynamics monitoring, saving over 100 hours and over $200K in client savings.• Introduced a Python-enabled environment in a restricted setting and trained a supervised Machine Learning (ML) model, leveraging data from previous analytics efforts.• Served as a senior team member on a client-facing operations support team, managing live database engineering tasks to eliminate critical work stoppages and saving the client over $1M.• Mentored over 10 team members, imparting key technical concepts, and creating 24+ Standard Operating Procedures (SOPs) for undocumented areas of legacy systems.• Coordinated across teams for the Online Passport Renewal program with White House visibility and trained a support team for a new release.• Authored white papers and slide decks outlining the Department of State's need for AI solutions and guidelines for navigating legacy acquisition processes.• Developed RPA flows leveraging new technology to increase team efficiency. Show less