Christina Crouse, CAM

Experience

• 

  Christina's

  Jun 2012 - now

  Owner/Stylist
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  Haverkamp Properties

  Dec 2015 - now

  - Successfully direct and manage the operations of the Haverkamp Properties’ Johnston/Grimes portfolio. This includes but is not limited to: · Leasing of apartments / Marketing & Sales · Rent collection · Resident relations · Property maintenance · Turnover / Make Ready · Reporting · Accounting- Lead the “team” – assistant manager, leasing staff, maintenance staff, and support staff. Supervise and assist each “department” in the achievement of their daily and seasonal responsibilities- Maximize the occupancy rate by thoroughly promoting the properties. This includes but is not limited to: · Communicate regularly with COO regarding leasing. · Work with Marketing to ensure efficient, maximum lead generating. · Organize and administrate the renewal process with current residents. · Document and analyze leasing trends on a weekly basis, both internally and with competitors. · Offer incentives and specials appropriately based on trends in order to make goals (under the direct supervision of the Operations Officer). · Train and supervise any leasing consultants in the order to accomplish renting all available units. Show less -Assisted with daily operations and managing of the Ankeny portfolio. -Assisted Property Manager with tasks associated with the completion of projects.-Help with daily rent payment entry, deposits, 3 day notices, FED filings, 7 day notices, account balances and accounts receivable collections as needed.-Managed the lease renewal process to retain over 50% of current residents.-Managed the front office to ensure daily operations run smoothly.-Coordinated, supported, managed, and led leasing staff to meet property leasing goals.-Provided high quality customer service to tenants and prospects and served as a second tier authority in the office. Show less -Supported property manager with all aspects of Des Moines office operations including leasing, prospect/resident relations, and fun money management.-Increased occupancy percentage by retaining residents, leasing available units, and pre-leasing future availability. -Provided exceptional customer service to existing residents and prospects.-Welcome potential residents and determine needs-Give apartment and property tours -Close as many leads as possible -Process applications-Lead fellow leasing team members to reach an occupancy of 100%-Efficiently and effectively use property management software (OneSite Leasing and Rents) to manage leads and residents Show less

  • Central Iowa Area Manager

    Feb 2024 - now

  • Property Manager

    Aug 2018 - Feb 2024

  • Assistant Manager/Manager in Training

    Apr 2017 - Aug 2018

  • Leasing Consultant

    Dec 2015 - Apr 2017