Dalia Gogineni

Experience

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  Horizon Realty

  Jun 2003 - Aug 2004

  Administrative Assistant

  • Developed disbursement authorization tracking and inventory control systems in MS Excel, and prepared disbursement authorization invoices to collect commissions for realtors• Assisted with tax returns, general ledger accounts, and other basic duties such as managing company website, composing promotional materials, and miscellaneous administrative tasks

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  Leigh Haney Marketing

  Sept 2004 - Apr 2005

  Marketing Intern

  • Researched media outlets in various cities to evaluate competitive advantage for clients • Tracked and analyzed coupon and advertisement statistics to determine which are most effective

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  The Hartford

  Jul 2005 - now

  • Led process improvement design, leaning and implementation of Small Commercial New Business processes resulting in 20% improvement in Property/GL and 28% improvement in Auto handle times• Identified opportunities for process improvements and operations authority through partnering with, influencing, and making recommendations to Segment Line of Business, Underwriting Practices, and Applied Research & Product Development• Managed New Business processes by establishing a scorecard, production goals, performance review, training plan, updated staffing model and dashboard for each department supporting the process and drive consistency for execution of processes countrywide by collaborating with Directors and Front Line Managers• Served as Business Lead for Business Process Outsourcing project for the Small Commercial New Business Prep and Post Issuance processes to be sourced to a vendor in India• Acted as a Subject Matter Expert for Operations and Underwriting perspective on various projects and day to day initiatives • Completed Six Sigma Green Belt certification • Graduated from Leadership Pathways development program Show less • Managed a $5,250,000 new business territory, while cultivating strong relationships with over 250 territory agencies and maintaining a top five rank on new business scorecard• Served as the Siebel and ICON systems resource lead • Coached underwriters and reviewed referrals as an underwriting mentor• Created and shared best practices as a new business process subject matter expert and identified process improvements• Prepared and lead team through implementation of new phone system as TAR Team Lead• Participated in several office-wide and company-wide projects focusing on process improvement • Coordinated training and communication for Siebel 7 Release as Siebel Upgrade Focal Point for San Antonio Business Center Select Customer staffAWARDS AND RECOGNITIONS • 2008 Winner’s Circle recipient for outstanding metrics and contribution to business initiatives• Professional of the Month February 2011, May 2008, and April 2007• Winner of: MVP Block of Business Consolidation award (first half 09), SWRO New Business Large Account Contest and SWRO New Business MVP (July and Sept 10), Item Count Contest (Nov. 07), Outstanding Service Award – Small Commercial (Jan. 09), 4th Quarter Renewal Sales Champion (06)• Nominated for 2008 Underwriter of the Year by Independent Insurance Agents of Dallas Show less

  • AVP - Strategy and Optimization

    Oct 2022 - now

  • Director of Strategy and Optimization

    Nov 2021 - Oct 2022

  • Director Process Management

    Apr 2017 - Nov 2021

  • Senior Consultant - Process Management

    Jul 2012 - Apr 2017

  • Commercial Markets Process Consultant

    May 2011 - Jul 2012

  • Senior Underwriter

    Jul 2005 - May 2011