Talk to sales Try for Free
Pablo L.

Pablo L.

Customer Support Specialist

Followers of Pablo L.270 followers
location of Pablo L.Guatemala, Guatemala

Connect with Pablo L. to Send Message

Connect

Connect with Pablo L. to Send Message

Connect

  • Timeline

  • About me

    Tech support engineer with experience on SIP protocol,network troubleshooting and configuration.

  • Education

    • INTECAP

      2018 - 2018
      Cisco Networking Administrator Ingeniería de telecomunicaciones

      Planning,design, implementation and maintenance of Cisco networks and equipment.

    • INTECAP

      2020 - 2020
      Linux Administrator Informática, comunicaciones y servicios de asistencia

      Installation, administration, configuration and advanced design of Linux server infrastructure in organizations in the IT sector

    • Universidad de San Carlos de Guatemala

      2017 - 2019
      Business Administration, Management and Operations

  • Experience

    • NCO Group

      Jan 2012 - Nov 2015
      Customer Support Specialist

      Provide excellent support in regards to billing,technical support andgeneral inquiries. Research and identify solutions to mobile phones

    • TELUS International

      Jan 2015 - Jun 2017
      Technical Support Representative

      Provide support to clients for ADSL,TV and Satellite services.

    • GoTo

      Jul 2017 - now
      Technical Support Specialist Tier 3

      Providing advanced customer support for escalations from High-Priority customersTroubleshoot multi-site network environments with various systems, switches, firewalls, routers, and analog paging systemsCoordinate with Development teams to ensure effective resolution of customer escalation, feature requests, and product related issues

  • Licenses & Certifications

    • Network Administrator

      Instituto Técnico de Capacitación y Productividad, INTECAP

    • Cisco Certified Network Associate Routing and Switching (CCNA)

      Cisco

    • Cisco Certified Network Associate Routing and Switching (CCNA)

      Cisco

    • Cisco CCNA (200-301) Cert Prep: 1 Network Fundamentals and Access

      LinkedIn
      Oct 2023
      View certificate certificate

    • JNCIA-junos

      Juniper Networks

    • Cisco Certified Networking Associate

      Cisco
      Oct 2019

    • Linux Administrator

      Instituto Técnico de Capacitación y Productividad, INTECAP

    • Analyzing VoIP Traffic with Wireshark

      LinkedIn
      Jun 2024
      View certificate certificate

    • Cisco CCNA (200-301) Cert Prep: 3 Security, Automation, and Programmability

      LinkedIn
      Mar 2024
      View certificate certificate

    • Linux Essentials

      Linux Professional Institute (LPI)
      Nov 2022
      View certificate certificate