Angus Smith

Experience

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  NHS Grampian

  Feb 1994 - Feb 1996

  IT Officer

  NHS Grampian NHS Healthcare Trust was responsible for providing health and social care services to a population of over 500,000 people living in the North East of Scotland.Role: Provided in house support to all business divisions, covering hardware repair, server administration and database design and development,Achievements: • Managed multiple hardware and software contracts with external parties, ensuring adherence with all agreed Service Levels.• Conducted detailed performance analysis on the support contracts.• Delivered high level in-house hardware and software support on all internal IT resources not covered by an external contract. Show less

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  Abtex Computer Systems

  Feb 1996 - Jul 1998

  Support Analyst

  Abtex provided hardware and software support to a diverse range of clients including Shell, Scottish Hydro-Electric and Glasgow City Council.Role: Provided high level remote and on-site support to all clients, focusing on Sco Unix and Windows NT technologies. Achievements:• Established excellent working relationships with all allocated client accounts, delivering 98% response rates on all support calls - set against challenging Service level Agreements.• Supervised the server/client installations hosting a pioneering Prescription Information system into multiple Medical Centres throughout Scotland and the North East of England. Show less

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  Macphie UK

  Jul 1998 - May 2014

  Head Of Information Technology

  Macphie is an independent, family-owned company specialising in developing and manufacturing premium quality food ingredients for the retail and wholesale market. With an annual turnover in excess of £35 million, major clients include Tesco, Sainsbury’s and 3663.Role: Part of the senior management team, providing IT support and development in a fast-paced manufacturing and supply chain environment. Managed a technical team of six providing support to over 200 office and home-based staff, covering two main sites. Drew up and successfully managed combined capital and revenue budgets in excess of £1 million per annum. Fully responsible for the selection and management of all suppliers related to the IT provision.Achievements: • Configured and implemented a formal software based Help Desk process in order to manage increasing workloads. As well as dramatically reducing response times, this new process also allowed for more specialisation within the team, as well as facilitating detailed analysis of the issues raised, therefore aiding the identification of particular problem areas or training requirements.• Developed the IT Team, transforming it from a small team of two general hardware support engineers to a fully qualified specialist team of six software engineers, able to support and develop our complex Cisco network as well install, support and fine-tune multiple instances of Microsoft Server in order to service all aspects of the business. • Pioneered a company-wide innovation process using workshop facilitation techniques in order to identify new market opportunities or business methodologies. Led project initiatives arising from such activity, realising particular success in competitor analysis and post-sales support. The collaborative approach with external parties, particularly customers and suppliers resulted in greater business retention as well as promoting closer consultative and strategic working relationships. Show less

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  Layer Systems

  Oct 2014 - Apr 2015

  Project Manager

  Layer Systems provide CRM solutions exclusively for the telecoms reseller business industry.Role: Documented new client requirements and acted as liaison between our development and on-boarding resources and the customer. Achievements: • Established effective relationships with existing customers, handling all support calls and conducting training sessions both remotely and on-site in order to promote better use of the application. • Led new customers through the onboarding process, from initial requirements specification to final launch and subsequent intensive support. Show less

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  Macs Adventure

  Feb 2016 - Aug 2017

  Head of IT & Pathfinding

  Macs Adventure is a highly successful travel company based in Glasgow, offering a wide range of self-guided walking and cycling holiday throughout Europe and beyond. Responsible for the selection and management of multiple suppliers covering all aspects of the IT remit.Role: Heading up the IT provision and forward strategy covering offices in Glasgow and Germany, as well as analyzing and improving business processes company-wide. I also led the route documentation initiative, managing and deploying a team of internal and external volunteers in the process.Achievements:• Implemented the necessary infrastructure changes to cope with the doubling of the workforce over a remarkably busy 9-month period.• Managed and led all technical aspects of a significant office fit out and subsequent move into new, award winning premises in Finnieston, Glasgow, with zero interruption to the working week. • Led and coordinated the adoption of a highly regarded digital mapping and route note solution for clients, radically transforming the way the end-product is presented and used in the field. Show less

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  The Scottish Government

  Feb 2018 - now

  Technical Platform Owner

  This role of the Platform Owner is focused on the programme to provide infrastructure and systems to support both the wider social security programme and the creation of the new Social Security Agency.As a Technical Platform Owner I am responsible for leading the evaluation, options appraisal, selection and delivery of common technical (shared) components as part of the overall technical architecture that will underpin the delivery of the programme. I am fast developing a detailed understanding of the current and future landscape for digital public services in Scotland, and provide direct support to the Head of Platforms and Technologies in the form of developing, through the programme, the operational delivery of various technical services which will be vital to the overall technical architecture and design solution. Show less