Subin Mothanga

Experience

• 

  EClinicalWorks

  Feb 2016 - Oct 2023

  Overall 4+ years of experience as a Senior Patient Safety Analyst resolving problems through root cause analysis in Agile Manifesto. Responsible for daily follow-up meetings with clients and understanding their user requirement and then test the featurewithin the application and report within the tracking tool.Managing Tomcat services, utilities and Web Application servers. Deploying and configuring of application, identifying bugs in various modules critical within the EMR.Deployed patches and fix the defects in different architectures e.g Client server and Cloud architectures.Performed Root causes analysis by Identifying the defects through error logs (Jasper, tomcat, stdout logs) and performed detailed analysis through MSSQL and MySQL queries.Handled troubleshooting tasks and used repair methods to immediately rectify issues.Documented reported faults and bugs for referral to development staff's use in iterative updates.Worked as Subject Matter Expert for Critical patient safety modules like eprescription, p2p, allergy module and progress notes.Have worked on testing the Desktop and Web based EMR application using Agile testing methodologies, Regressive testing and following up with the development team real time for the fix and maintaining the defect summary and test cases.Good Knowledge working in Defect Tracking tools like Jira, Bugzilla. Show less Overall 2 years of experience as a Technical Account Manager supporting customers on Application level analysis for Identifying/troubleshooting defects in production servers and testing skills.Debugging and Optimizing the configuration parameters of SQL servers for optimum performance and tuning purpose.Performed system analysis, documentation, testing and user support for platform transitions.Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.Maintained response times in compliance with internal policies to support business continuity. Show less

  • Senior Technical Analyst

    Jan 2018 - Oct 2023

  • Software Engineer

    -

  • Technical Account Manager

    Feb 2016 - Dec 2017
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  Forcepoint

  Apr 2024 - now

  Software QA Engineer