Mary Brodie-Henderson

Experience

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  New York Stock Exchange

  Jun 1982 - Jan 1992

  Arbitration Assistant

  Provided technical assistance to Arbitration Attorney's to include managing backup tapes on a nightly basis; preparation of hearing documents; researching available arbitrators and technical lead for software issues and implementation.

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  ARTHUR ANDERSEN (Official)

  Jun 1994 - Jun 1996

  Scheduling Coordinator

  Scheduled assignments and/or tasks for 100 auditors to maintain a minimal utilization rate.

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  EY

  Jun 1996 - Sept 2001

  Project Manager responsible for software implementation for the Tax Compliance division. Participated in requirements meetings; processed and authorized training documentation; and acted as the SME for software issues. Worked with the development teams to capture issues and document fixes. Tasked with organizing a Service Desk and relocated the Desk to the another State. Worked with the new team and helped start up an outsourced Level one desk to support tax compliance group of EY. Also participated in requirements meetings and prepared training and support documentation for both level 1 and 2 help desk as well as the desk side support teams.

  • Project Manager

    Jun 1998 - Sept 2001

  • Help Desk Supvisor/Manager

    Jun 1996 - Jun 1998
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  Re/MAX Sails

  Apr 2003 - Dec 2007

  Real Estate Agent

  Real Estate Agent. Provided real estate expertise to buyers, sellers, renters and investors. Top Sales nationwide.

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  Red Door Realtors

  Jan 2005 - Dec 2008

  Associate Broker

  Associate Broker. Provided real estate expertise to buyers, sellers, renters and investors. Top Sales nationwide.

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  Verizon

  Mar 2008 - Aug 2010

  Retention Specialist

  Tasked with retaining residential customer while providing superior customer service. Top 20% sales agent.

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  Keller Williams R.E.

  Jan 2009 - Dec 2012

  Associate Broker

  Associate Broker. Provided real estate expertise to buyers, sellers, renters and investors. Top Sales nationwide.

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  Lockheed Martin

  Aug 2010 - Apr 2015

  Practicing IT Services Manager on a major International ITIL-based project. Focused on the Transition phase of a SIAM project tracking ORR tasks. Tasked to overhaul asset tracking process to ensure accuracy and accountability billing. Supervised team of 10. Supervised day-to-day operations on a nationwide migration project. Major travel with a rotating team of support personnel. Provided on site support for hardware and software upgrade, face-to-face customer service and managed asset tracking. Provided leadership skills on a 24x7 Help Desk supporting a Government contract for 12K users. 36 employee desk.

  • IT Service Manager

    Jan 2015 - Apr 2015

  • Manager Asset Management

    Apr 2014 - Dec 2014

  • Project Support Specialist

    Jun 2013 - Apr 2014

  • Helpdesk Supervisor

    Aug 2010 - Jun 2013
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  Lockheed Martin

  Jun 2015 - Feb 2016

  Collaboration with Development and Project teams to gather relative information relating to processes, procedures and known issues to develop relevant Knowledge Base Articles (KBAs) for end users and support personnel. KBAs include training material, how-to's, information only, diagrams and workflow charts.

  • SR IT Property Manager

    Sept 2015 - Feb 2016

  • Knowledge Management Specialist

    Jun 2015 - Dec 2015
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  Weichert, Realtors

  Dec 2015 - Jan 2017

  Associate Broker

  Experienced real estate Associate Broker with success sales in Howard, Montgomery, Baltimore, Prince Georges, Saint Mary's, Calvert, Hartford and Anne Arundel Counties, Maryland. Services include listing, purchasing, rental and locating investment properties, as well as consulting services. I provide superior service from thought to closing.

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  Computacenter

  Mar 2016 - Mar 2017

  Process Manager
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  Leidos

  Apr 2017 - Dec 2019

  IT Manager | HHS Service Desk
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  SAIC

  May 2018 - Dec 2019

  Provide management and direction in support of IMAC projects throughout the Country.

  • IT Operations Manager

    Jul 2018 - Dec 2019

  • Project Manager

    May 2018 - Dec 2019
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  U.S. Department of Health and Human Services (HHS)

  Dec 2019 - now

  Information Technology Specialist