Cole Salazar

Cole Salazar

Customer Service Representative

Followers of Cole Salazar624 followers
location of Cole SalazarThrall, Texas, United States

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  • Timeline

  • About me

    Commercial Solutions Engineer @ SHI International Corp. | Business IT Management

  • Education

    • Blinn College

      2017 - 2019
      N/A Business IT Managemnet
    • Western Governors University

      2019 - 2021
      Business Business IT management
    • Austin Community College

      2012 - 2013
      N/A General Studies
  • Experience

    • H-E-B

      Jun 2011 - May 2013
      Customer Service Representative

      -Bag customers groceries and take them to their vehicles if requested.-Return items to their appropriate place if the customer did not want or need them.-Help customers find items that they want but do not know where it is located in the store.-Collect shopping carts from the parking lot and bring them back to the appropriate place and ensure they're no carts in the parking for customers to use.-Grab items for customers that they have forgotten when they get to the register.-When on late shift replace all the bag holders with bags for the morning shifts so that they arenot struggling to find them when customers come during the morning hours after the storeopens. Show less

    • Marine Corps Recruiting

      Jun 2013 - May 2017
      Field Radio Operator

      -Examine and operate new equipment prior to installationin order to ensure that it performs properly.-Set up antennas and mobile communication units during military field exercises.-Review applicable regulations regarding radio communications, and report violations.-Turn controls or throw switches in order to activate power, adjust voice volume andmodulation, and set transmitters on specified frequencies.-Maintain station logs of messages transmitted and received for activities such as Fire missionsfor artillery guns to shoot, requests when units need gear or a wrecker to fix or tow vehiclesthat are stuck or broke down.-Operate radio equipment in order to communicate with ships, vehicles, forward observers,artillery batteries, regimental batteries, and sections with-in my battery.-Communicate with receiving operators in order to exchange transmission instructions.-Conduct periodic equipment inspections and routine tests in order to ensure that operationsstandards are met.Highest promotion was to Corporal (A non-commissioned officer) Show less

    • H-E-B

      Jul 2018 - Feb 2022

      Customer Service-Providing a well stocked and maintained produce department while providing superior customer service.-Answers customer questions regarding products and assists them with selections Food Service-Prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety/sanitation standards.-Slices, packages, labels, and rotates products-Scans in items on Telxon for productionSales-Merchandises product effectively-Uses suggestive selling techniques to meet customer needs and build department sales-Makes regular announcements to inform customers of freshly-produced items and to increase sales Show less

      • Cross Functional Representative

        Jul 2018 - Feb 2022
      • Store Cashier

        Jul 2018 - Feb 2022
    • SHI International Corp.

      Feb 2022 - now
      Commercial Solutions Engineer

      The Solutions Engineer is an extension of the sales team for Data Center conversations with customers that include server, storage, networking, virtualization and security conversations• Talk to customers about technology decisions including server, storage, networking, virtualization, and cloud projects.• Have a desire and eagerness to learn to be the lead technical person - training will be provided but the need for ongoing self-training.• Training includes whiteboard presentations to peer group.• Customer facing via phone call & conference call.• Provides part # lookup and quote creation for hardware and software requests.• Provides educational assistance to Sales Teams.• Manages requests from Sales to designated SLAs to ensure proper customer satisfaction/experience is achieved. Show less

  • Licenses & Certifications

    • Cisco Black Belt Fire Jumper Presales 2024 Stage 1

      Cisco
      May 2024
    • CYBERFORCE: Defender

      Palo Alto Networks
      Jun 2024
      View certificate certificate
    • VSP - SV (Server Virtualization 2021)

      VMware
      Feb 2022
    • Palo Alto Networks System Engineer (PSE)- Secure Access Service Edge (SASE) Associate

      Palo Alto Networks
      Jun 2023
      View certificate certificate
    • AWS Certified Solutions Architect

      Amazon Web Services (AWS)
      Mar 2024
      View certificate certificate
    • VTSP - SV(Server Virtualization 2021)

      VMware
      Feb 2022
    • Palo Alto Networks Systems Engineer (PSE)- Foundation

      Palo Alto Networks
      Mar 2023
      View certificate certificate
    • Cisco Fire Jumper - Systems Engineer

      Cisco
      Oct 2024
      View certificate certificate
    • Cisco Black Belt Fire Jumper Presales 2024 Stage 2

      Cisco
      Jun 2024
    • Windows server 2012 system administration

      Udemy
      Jan 2022