Ayman Sayed

Experience

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  Siemens

  Jul 2003 - Oct 2007

  Site engineer

  Supervise the electricians in handling all the electrical works considering the safety and quality requirements.Reads and studies the electrical plans usually done by electrical design engineers.Do necessary actions whether to correct or to improve the design.Coordinate with systems provider in the implementation of the other system.Coordinate with civil and mechanical engineers, to make the construction job easier.Performs the evaluation and inspection of all electrical works in project to ensure that standards and requirements are met.Prepare, issue and reviews materials and works inspections documentation. Follow-up the subcontractors and suppliers.The Project ContainsLighting system.Small power System.Fire alarm system.MATV System.CCTV System.Access Control System.Telephone and Data System.Building Management System (B.M.S). Show less

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  Xerox

  Oct 2007 - Feb 2014

  Service engineer

  Act as a role model, coaching/mentoring members of the team and ensuring there is an effective succession plan in place to maintain service delivery.Support the team to prioritize work daily by checking timescales, ensuring most important tasks are completed first.Manage around 130 customers needed for each hardware and software.Mange territory cost.Order the planed spare parts used in my territory.Manage monthly results such as call breakage .call back .weight effective job and readability of machines.Prepare a monthly presentation for monthly review.Follow-up all time that the service calls is in lean six sigma quality.Technical support for remote teams.Update my team technicality by training, technical sessions or conference calls .Make a training (materials and instructions) for new and old customer Show less

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  Ricoh Business Solutions

  Feb 2014 - now

  Customer Service manager - Project Manager- service delivery manager

  Provide quality service to internal and external customers in all assigned tasks,Ensures timely consistent delivery and recording and reporting on this delivery of Services purchased by and owed to customersDevelop and deliver programs for service Staff.Develops and administers tests to measure effectiveness of services.Develops and delivers in-service training program for staff.Develop, administer and compile result of questionnaires to evaluate and improve Training programs.Prepare and ensure team budgets and training objectives are set, communicated and achieved.Provide active participation in global services workshops and meetings to ensure consistent Product and process deliverySupporting elements to ensure successful and consistent educational experience.Oversee and assure quality in-service training delivery by third party trainers.Mange and following up the inventory and ordering delivery for spare parts and supplies Show less