Aakash Joshi

Experience

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  Mphasis, an HP Company

  May 2009 - Dec 2010

  Lead Infrastructure Engineer

  Key Responsibilities ITIL service management consultant. Provide process consulting for infrastructure and application maintenance.Key Projects Server Support Transition Management for UK Oil & Gas Organization: Transitioned server support of 6000 servers from South Africa to MphasiS, India implementing ITIL processes in record time. The transition became the benchmark for all future transitions. Service Management Tool Migration for UK Insurance Organization: Provided ITIL based process consulting for tool migration from CA Assyst tool to HP Service Manager. Service Management Consolidation Across Accounts: Identified 4 major accounts for service management consolidation and led the consolidation on 2 of those. Pitched Mphasis Service Management capabilities to HP EMEA Head and brought $60k additional business. Show less

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  Deloitte

  Jan 2011 - Jul 2014

  Assistant Manager

  Key Responsibilities Technology risk specialist within Enterprise Risk Services practice. Lead technology risk assessments for GAAP and SOX engagements.Key Projects IT Strategy and Cost Optimization for a UK Legal Processing Organization: Helped the Chief Information Office to reduce application management cost by 40% by designing a new IT Strategy aligned with the Business Strategy focused on optimization and cost reduction, transforming the application management landscape of the organization.  Post Merger IT Operating Model of 2 Natural Resources Organizations: Designed the IT operating model for the integrated organization harnessing the IT synergies between the organizations. IT Service Management tools benchmarking for a UK Client: Conducted due diligence to identify the best IT Service Management Tool for client’s requirement. Negotiated £150k deal on client’s behalf for transition from standard helpdesk solution (Support Force) to BMC Remedy-on-Demand SaaS tool. IT Process Optimization for a PAN India Telecom Operator: Standardized the IT processes for telecom systems supported by different vendors resulting in an organization wide standardize process for managing all the critical systems: IN Systems, BSCS, Ability System, Mediation System. Information Security Policy for Retail Giant: Developed Information Security Policy for green field project of one of the largest retail organizations of the world.  General IT Controls review / Business Cycle Controls review / SOX Assessment: Performed IT audit across various ERPs and other IT applications across industries; manufacturing, telecom, NBFC, hospitality. Show less

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  Accenture

  Jul 2014 - Mar 2016

  Business and Technology Delivery Specialist / Team Lead

  Key Responsibilities Team leader within global Technology Strategy advisory practice focused on operating model design and implementations. Lead operating model design work streams in engagements.Key Projects Support Operating Model for International European bank: Led a cross functional team to help the Head of Data and Analytics reduce cost by 95% (year on year) through operating model transformation. Won follow up consulting assignments for £75m strategic bank initiatives, extending the 3 month initial assignment to more than a year of advisory work with constant billing for 4 consulting resources. IT and HR Process Transformation for a Global Mining and Resources Company: Worked with various business units to transform the local HR and IT processes into a unified process resulting in a single integrated system eliminating waste: New joiner IT setup lead time reduced from 15 days to 1 day; automated IT access changes for Promotions / Transfers; immediate IT deactivation for employee terminations. Operating Model for New Industry Cell: Designed the operating model for the new industry cell for financial risk management to establish the off-shore unit in India. Show less

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  PwC

  May 2017 - Nov 2019

  Senior Associate

  Key Responsibilities Part of the IT Function Transformation practice focused on operating model design and implementation engagements. Lead workstreams for operating model transformation engagements.Key Projects Operating Model Design for International Education Services Company: Worked with the Chief Information Officer and Business Unit Heads to address growing competition and reducing market share through operating model re-design resulting in a product centric organization. Branch Office Transformation of Multinational Conglomerate: Drove the Chief Information Officer agenda by leading a global cross-functional team to transform WAN and LAN networks of 500+ locations spread across the globe involving multiple businesses and vendors, resulting in $20m saving in first year. Divestiture of International Conglomerate: Established and operated IT separation management office for the divestiture of two businesses into independent companies of a large global conglomerate. Show less

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  PwC

  Feb 2020 - Nov 2021

  Manager

  Key Responsibilities Core member of Cloud and Digital practice focused on cloud and digital transformations. Responsible for end to end engagement management from contract to delivery while leading teams.Key Projects Digital Transformation for Standards Development Organization: Led a multi-geography cross functional team of 30+ resources to help the President transform the business model of the organization into a 360 degree standards service provider with SaaS based products offered on a multi-tenant AWS platform, impacting ~160,000 end users, ~4400 B2B customers and ~35,000 members. Publication link: https://www.pwc.com/us/en/library/case-studies/astm-international.html  Contact Center Service Transformation for Public Utility Company: Led a team of 20+ cross functional resources to help Head of Customer Success deliver the ‘customer 360’ view resulting in 20% reduction in call handling times and repeat calls. Show less

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  Boston Consulting Group (BCG)

  Nov 2021 - Dec 2023

  Project Leader

  Key Responsibilities Core member of Customer Journey and Tech and Digital Advantage practices, advising C-suite executives on customer journey and digital transformations. Day to day leader on case responsible for the overall delivery while managing teams, client relations, finances etc. Key Projects Executive Guide to Investing in GenAI: Led the collaborative effort with a hyperscaler to design a strategic framework for C-suite executives to make decisions for generative AI adoption based on economics and technological considerations of various deployment models. Publication link: https://media-publications.bcg.com/Executive-Guide-to-Investing-in-GenAI.pdf  Digital Transformation for Insurance Organization: Leveraged customer journeys to help the Chief Strategy Officer reset the digital transformation agenda. Setup journey transformation program with growth and efficiency focused OKRs and launched cross functional agile journey teams to baseline, re-design and execute the journey transformation delivering >$50m impact to bottom line in year one.  Go-to-market Strategy for Professional Services Organization: Designed a go-to-market strategy targeting financial services clients in North America for a professional services organization, focusing on deals exceeding $100m. Cost Optimization Strategy for Financial Institution: Led a team of consultants to help the Chief Information Officer develop the strategy to bring down IT infrastructure operational cost CAGR from 8% to below 6% in next 3 years by targeting specific drivers and opportunities for optimization. Digital Strategy for HR Function of Pharmaceutical Organization: Led customer journey based digital strategy design for HR function of the pharmaceutical organization in alignment with the broader corporate strategy focusing on the entire life cycle of the employee from job application to recruitment, onboarding, career progression till separation. Show less

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  Accenture

  Jun 2024 - now

  Senior Manager

  Key Responsibilities Core member of Technology Strategy and Advisor practice, advising C-suite executives on tech value creation and operating model transformations. Engagement leader responsible for all aspects of the engagement.Key Projects IT Operating Model Design for Information Management Services Organization: Led a cross functional team to design a product-oriented IT operating model for the organization, helping the CIO organization transition from project focused delivery to a multi-speed setup focused on value delivery through lean portfolio management practices. Show less