Diana Núñez

Experience

• 

  Sea Mar Community Health Centers

  Sept 2013 - Sept 2014

  Director Of Social Services

  ● Supervised Social workers in facility to ensure highest level of care ● Oversaw a case load of 60+ residents; helped residents and their families manage state health benefits; ● Assisted with educating and counseling residents and family on various topics: dementia, anti-psychotics, death etc. ● Assisted Residents with discharging them back into the community or to a lesser or less extreme level​ of care ​when appropriate; ● Completed MDS surveys to gather important data from residents to ensure the highest level of care possible. Show less

• 

  Lafarge Emirates Cement Company LLC

  Nov 2014 - Nov 2015

  Administrative Assistant

  ● Process appropriate documentation to ensure proper tracking of sales; ● Data entry in the form of logs and spreadsheets; ● Employee schedule management; ● Direct liaison between company and contractors. SOPs and Lien work. Certified forklift operator, experience operating earthmovers and various lifts.

• 

  Booking.com

  Mar 2016 - Feb 2021

  ● Audit the quality of customer service interactions with guests, partners and advanced roles● Measure both successes and developmental areas, and provide feedback/coaching ● Actively liaise with different stakeholders: trainers and team leaders during new hire training to determine and address coaching needs ● Tailor both verbal and written communication to any audience ● Actively seek and provide feedback from my team and stakeholders to continue to improve and adapt to my environment --Data collection and analysis to identify gaps in performance; Root cause analysis.Communicating gaps in performance to relevant stakeholders -- implementing action plans and measuring impact on a site level Show less ● First point of contact for accommodation partners, answering questions and queries, educating them on their systems functionalities, taking action as needed; ● Influence settlement of complaints through quality communication and follow-up; ● Day to day communication with hotel and inter departmental partners by telephone and e-mail. ● Delivery of high level service to partners to build productive and continuing relationships; ● Liaising with Account managers, senior account managers and area managers with regards to registered accommodations. Show less

  • Corporate Trainer

    Jul 2019 - Feb 2021

  • Quality Advisor

    Nov 2017 - Jul 2019

  • Partner Support Specialist

    Feb 2017 - Nov 2017

  • Customer Service Executive

    Mar 2016 - Jan 2017
• 

  Trupanion

  Feb 2021 - now

  Learning And Development Specialist