Bobby Mathew

Experience

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  L'espace International

  Jul 2003 - Dec 2004

  IT System Administrator
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  M H Alshaya

  Dec 2004 - Jan 2009

  EGroup - Application Systems Officer

  • Supported the rollout of the Micros Fidelio Restaurant Enterprise Solution across Starbucks locations across Middle East.• Collaborated with technical and operational teams to ensure seamless system migration, configuration, and user training, enhancing customer experience and operational efficiency.• Enhanced project delivery through comprehensive business analysis for ICT initiatives, proactively identifying obstacles and implementing solutions that improved alignment with business objectives. Show less

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  The Sultan Center

  Jan 2009 - Apr 2016

  Information Technology Operations Team Lead

  • Spearheaded the rollout of the NCR POS program across the Middle East, collaborating with cross-functional teams to replace legacy POS systems with the NCR Advanced Store Retail Solution.• Implemented test strategies and plans for NCR POS and Oracle Micros Fidelio, ensuring high-quality deployment through systematic testing, achieving smooth integration and bolstering customer satisfaction and retention. • Directed data migration, gap analysis, business process mapping, and user acceptance testing, ensuring a seamless transition and successful system integration across all locations.• Spearheaded the upgrade of Oracle Micros to enable Arabic language support across restaurant locations in Kuwait and UAE.• Developed and executed training programs for over 1500 employees on new digital tools and technologies, increasing staff digital literacy Show less

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  Kuwait University Construction Program

  Apr 2016 - Aug 2020

  Manager - Projects

  • Collaborated in the design and implementation supervision of a new smart campus ICT infrastructure, supporting 40,000 students and faculty.• Partnered with PwC to develop conceptual and detailed designs, issue RFPs, and manage network and campus-wide operations integration.• Monitored and mitigated project risks using risk registers and impact matrices to ensure timely issue resolution.• Contributed to the deployment of a workflow management system automating document management processes.• Facilitated in Strategic Review Board meetings with EPMO leadership by preparing minutes, action logs, and Pivot charts for portfolio reviews.• Implementation of Microsoft Office 365, integrating Multi-Factor Authentication (MFA) and Single Sign-On (SSO) to enhance Azure SaaS performance. Show less

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  Greenfields Agriculture Company

  Sept 2020 - Mar 2024

  Manager - IT
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  Hydrotek Engineering Company

  Sept 2020 - Mar 2024

  Manager - IT