Shayne Zhang

Experience

• 

  麦当劳中国

  Jan 2014 - Jun 2014

  Store Manager Trainee

  - From the field of training, regional management and pavement management, Learning the basic knowledge of restaurant operations。- Specify the management staff on duty, products and equipment, to achieve the quality, service, cleanliness and the best value for money- Maintain and improve customer satisfaction.- Understand the basic supervision, interpersonal relationship, interpersonal communication and follow up skills.- To ensure that all employees work in an environment of mutual respect.- Be responsible for the training of fire fighting and safety drill in the store, and ensure that all staff in the store are familiar with and implement. Show less

• 

  Liaoning Radio and Television Station，LRTV

  Aug 2014 - Feb 2015

  Advertising Department
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  苹果

  Apr 2015 - now

  - Provided insightful advice and friendly, hands-on technical support to Apple customers in need.- Quickly diagnosed product issues on the spot, explaining situations with patience and empathy. - Fulfill Apple's service commitment with style, speed, and skill.- Earned the trust of customers and coworkers alike as I offered guidance, knowledge, and training.- Cooperate with the leadership team to improve the scheme of customer satisfaction survey. The retail stores have won the first place in the global Apple retail store customer satisfaction survey for 15 times.- Provide support to the training team in retail stores for children's summer camp and field trip activities every year to Inspiring children's collaboration and creativity . Show less - Creating individual solutions tailored to customers needs.- Organising and managing the sales team and customer journey with welcoming roles. - Identifying business customers, educating them about the additional support and services we provide.- Creating promoters of Apple, providing the first class customer service that is expected of the Apple brand.- Striving to educate myself on a daily basis for company and personal benefits, being a valued resource for customers and colleagues.- Working with the visuals team ensuring the stores aesthetics and functionality is that of apples standards Show less

  • Technical Specialist

    Mar 2016 - now

  • Specialist

    Apr 2015 - Feb 2016
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  恒隆地产

  Apr 2021 - now

  Commercial Department Assistant

  - Responsible for comprehensive administrative duties in the Hotel Commercial Department, assisting the Commercial Director with internal and external email correspondence.- Assisted the Commercial Director in analyzing and processing monthly and quarterly hotel sales business owner reports.- Analyzed and organized performance data for the Sales and Revenue Departments.- Attended necessary meetings and took meeting minutes, providing accurate Chinese-English translation.- Coordinated the daily work of other department secretaries in the hotel, providing smooth assistance to the hotel team's revenue efforts.- Responsible for monthly training of personnel in the Commercial Department. Show less