Khairul Ezwan Muhamad Ridzuan

Experience

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  Sekolah Sri Bestari ( Lang Education Sdn Bhd)

  Sept 2011 - Mar 2012

  IT Support

  • Installing and configuring computer hardware operating systems and application also replacing parts as required.• Monitoring and maintaining, troubleshooting computer systems and networks problems and diagnosing and solving hardware/software faults.• Responds to escalated help desk issues and provides additional support by teacher or admin staff • Centralized users’ access to the internet with a single gateway via multiple wide area network access points.

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  Mesiniaga Berhad

  Mar 2012 - Jun 2015

  IT Tecnical Support / NOC / Helpdesk

  Response, record and acknowledge all technical support request for hardware and software issues received via phone, email and web by utilizing appropriate processes in helpdesk systems• Screen incident classification, perform first tier troubleshooting using knowledge-base in order to prove accurate and timely solutions to user problem. Helpdesk Engineer to call customer to determine symptom and root cause of incidents reported.• Provide 24*7 monitoring of the network providing tier 1 support for all managed devices listed with a rapid response escalation process• Maintaining network facilities for continued performance by pro-actively monitor mission critical network and server performance on customers’ network to meet customers’ SLAs.• Validate events and error identification (device/node/asset/location) - event filtering. Web based monitoring, event acknowledgement within 5 minutes (Solarwinds NPM)• Remote diagnosis and resolution• Monitoring and maintaining, troubleshooting computer systems and networks problems and diagnosing and solving hardware/software/application faults.• Installation/configuration of IT hardware and software.• Timely update users or IT owners on event status of service loss and service restored. Monitor ticket status and SPOC communication with Celcom NOC.• Incident escalation to on-site support and identify incident severity and escalate within agreed procedures and SLA.• The NMC Engineer Level 1 monitor and administering network equipment, network availability, capacity and fixing abnormalities in the configuration on a regular basis. Resolving issues with networks whenever event logs are reported and ensuring that multimedia transmitted through the networks are functioning properly. Using early and preventive measures, errors are identified at an early stage and remedy before client network service is exposed to severe interruption. Show less

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  Katrin BJ Sdn. Bhd.

  Apr 2017 - now

  IT Executive

  -Provide 1st level and 2nd level support business, both in HQ and shop outlet.-Install, configure, manage and support computer and server hardware, operating systems and applications.-Install, configure, manage and support network hardware devices and communications equipment.-Maintain current and accurate inventory of technology hardware, software and resource.-Maintain current ERP Pronto System for POS system and all related function for business.-Maintain log and list of required repairs and maintenance.-Manage CCTV system, Email & website administration-Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.-Liaise with third party suppliers to support, maintain, purchasing, documentation and resolve issues with the IT and communications systems managed by the IT Department.-Support roll out of new outlet opening, ensure all equipment and devices is being full allocate and delivery. Training required for staff during simulation and Opening especially on handling the Pronto POS System.-Provide helpdesk support to shop outlet after office hour and weekend by phone or onsite support on rotating basis. Show less