Serkan ÜRKMEZ

Serkan ÜRKMEZ

Sales Representative

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location of Serkan ÜRKMEZBursa, Türkiye

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  • Timeline

  • About me

    Management Systems Director at Borçelik | Quality Association (KalDer) Bursa Branch President

  • Education

    • Bursa Özel Namık Sözeri Lisesi

      1987 - 1994
      High School Science

      Ranked first in the graduating class and achieved the 243rd position in the university entrance exam among over 1.5 million entrants.

    • Özel İnal Ertekin Ana ve İlkokulu

      1981 - 1987
      Primary School
    • Özyeğin University

      2019 - 2024
      Doctor of Philosophy - PhD (Candidate) Industrial Engineering
    • Boğaziçi Üniversitesi

      1994 - 1998
      Bsc Industrial Engineering

      Faaliyetler ve Topluluklar:Member of "International Relations" and "Operations Research" Clubs

    • University of Warwick

      1999 - 2000
      MSc Engineering Business Management
  • Experience

    • Elf

      Jan 2000 - Jan 2001
      Sales Representative

      Elf (later merged with Total Energies) operated as a distributor of oil and lubricants in Turkey.Key Responsibilities:- Responsible for the sales activities of our dealers in the Black Sea and Middle Anatolia- Assist and guide dealers to increase their sales according to their budgets- Assess the fuel stations to comply with the standards- Make pre-assessment studies for the new dealership inquiries- Follow-up the dealers' financial positions and customer receivables - Execute marketing activities with the dealers- Coordinate the activities and communication between the dealers and headquartersAccomplishments:- Responsible for 23 distributors in the region and asses 4 new application- Manage new lubricant sales campaign in the region and increase sales according to my KPIs Daha az göster

    • Leoni

      Jan 2001 - Jan 2002
      Logistics Supervisor

      Siemens Cable Systems Ltd (now Leoni) is one of the biggest producers of automotive cables in Turkey.Key Responsibilities:- Raw material (plastics, wire, dyes, etc.) planning & procurement- Key account customers' order management- Production planning & scheduling- Final products shipment- Raw material & final products warehouse management- Continuous improvement projects.Accomplishments:- Established Logistics department after the major organizational change and defined its processes- Led continuous improvement project on “Creating a decision support algorithm in copper purchasing”- Took an active role in ISO 16949 preparation and assessment process Daha az göster

    • Borçelik

      Jan 2002 - Jan 2009

      Key Responsibilities:- Long-mid and short-term factory planning- Raw material planning (MRP)- Preparing production budget and high-level capacity planning- Customer orders management- Production programming and scheduling- Line balancing and campaign planning- Inventory management- Production lines scheduling- Tolls processes management- Calculating Supply Chain KPIs- Process improvement for increasing supply chain performance- Production Planning (PP) Master Key User in SAPAccomplishments:- Took active managerial role in SAP implementation project (Largest ERP implementation project in Turkey from 2003-2004 among industrial companies)- Made major improvements in ERP system after going live (e.g. scheduling tool development, online factory tracking, etc.)- Lead several GB projects for process improvement- Project member in HSM investment feasibility study Daha az göster

      • Lean 6 Sigma Black Belt

        Jan 2008 - Jan 2009
      • Production Planning Unit Manager

        Jan 2002 - Jan 2009
    • Borusan Holding

      Jan 2009 - Jan 2012
      Lean Six Sigma Master Black Belt

      Key Responsibilities:- Deliver DMAIC, DMEDI and Lean trainings to Black Belts (Project Managers)- Coach Black Belts in their projects- Consult Borusan Group Companies for the deployment of Lean 6 Sigma methodology- Lead major large-scale strategic projects as a Project Manager (e.g. Feasibility Study for Borçelik & Coşkunöz Joint Investment in Russian Federation; Borusan Group Environmental Sustainability Strategy Development)- Take administrative roles in Lean 6 Sigma Office in Borusan Headquarters (prepare e-bulletin, make company assessments, manage L6S portal, organize steering meetings, etc.)Accomplishments:- Delivered Lean 6 Sigma training to 7 waves of BBs (more than 80 people) (6 weeks/wave)- Coached more than 50 BB projects (One project is awarded as "The best BB project of the year”)- Borçelik was awarded as “the best Lean 6 Sigma company of the year” Daha az göster

    • Borçelik

      Jan 2013 - now

      Key responsibilities:- Quality Systems Management: The development, implementation, and maintenance of quality management systems, ISO 9001, ISO 16949, ISO 27001, ISO 14001, ISO 50001, ISO 17024, SEDEX, ResponsibleSteel.- Borcelik Technical Academy (BTA): Transforming BTA into a corporate social entrepreneurship program, emphasizing internal and external training, vocational certification, and training technology development.- Data Analytics and Optimization: Managing process improvement unit within Borcelik R&D, focused on applying data analytics tools in non-production areas.- Project Management Office (PMO): Leading the PMO office and overseeing the company's project portfolio from ideation to solution.- Turquality: Guiding the "Turquality" program at Borcelik.- Sustainability: Leading and coordinating sustainability initiatives at Borcelik.- Health & Safety: Coordinating the development and execution of the Health Safety Environment (HSE) strategy from 2017 to 2019.- Leading Major Transformation Project: Steering multi-functional transformation projects, including Advance Planning and Optimization (APO-DSS).Accomplishments:- BTA's recognition as a finalist in the European Commission VET Excellence Awards in 2020, specifically in the "Training at work" category.- Winning the IDC CIO Awards for the "Innovation Project of the Year" with the "Overhead Crane Simulator Project" in 2020 and "Batch Annealing Crane Optimization" in 2022.- Accreditation of BTA from the Turkish Vocational Qualifications Authority (MYK) and the Turkish Accreditation Agency (TURKAK) with ISO17024.-Transforming BTA into a profit center and initiating external services in training and certification.- Inclusion in the "Turquality" program of the Ministry of Commerce.- Achieving the first TCDF and CDP reporting, along with receiving the ResponsibleSteel™ site certificate in the steel sector in Turkey.- Winning the "Big Award" in the KALDER Türkiye Sustainable Future Award Daha az göster Key Responsibilities:- Leading end-to-end supply chain operations for Borçelik and Kerim Çelik (SSC), overseeing Customer Relations, Supplier Relations, Raw Material Planning, and Production Planning Departments.- Serving as a member of the Executive Committee and reporting directly to the General Manager.- Direct supervision of two managers and managing a team of 50 white-collar and 40 blue-collar staff across two departments.- Responsibility for demand management, raw material and production planning, warehouse management, and overseeing shipment and foreign trade operations.- Primary objective: Achieving customer satisfaction, meeting budgeted sales and purchasing targets, and optimizing company resources by enhancing operational productivity, reducing scrap, and maintaining an optimal inventory level.Accomplishments:- Successfully reorganized and integrated Borçelik & Kerim Çelik Supply Chain Departments to generate synergy within the same department.- Implemented a new decision support system, MRP-KDS, with project approval from TUBITAK (The Scientific And Technological Research Council of Turkey).- Managed the SAP & Advance Planning Project, facilitating the integration and improvement of Borçelik & Kerim Çelik ERP systems Daha az göster Key Responsibilities:- Coordinate and manage innovation initiatives in Borçelik and Kerim Çelik - Oversee the company's innovation efforts by taking into account the company's strategic goals and bounds- Manage the company's innovation projects with a portfolio point of view- Spot new growth opportunities and lead the production process of these opportunities- Receive, filter, and prioritize the new product/service suggestions from the organization- Develop the required skills in the team, or in other members who will take part in the innovation projects- Deploy/expand the innovation definition/methodology, and communicate the need for innovation throughout the company- Encourage the contribution of others in the company for innovation- Work closely with the Innovation Committee and HR to spread out the innovation culture in the company- Assist the Corporate Innovation Team and deploy Group activities in the company- Deploy and communicate innovation methodology throughout the companyAccomplishments:- Established Innovation & Business Development Department- Communicated and deployed innovation initiative within the company- Manage more than 40 innovation projects (over 1,2b $/year revenue expectation)- 1,0 M USD financial grant from the Tübitak 1501 program for a single project Daha az göster

      • Management Systems Director

        Mar 2017 - now
      • Supply Chain Director

        Jan 2015 - Jan 2017
      • Innovation and Business Development Manager

        Jan 2013 - Jan 2014
  • Licenses & Certifications

    • Global Compact Climate Ambition Accelerator

      United Nations
      Mar 2023
    • Corporate Sustainability Certificate Program

      Boğaziçi Üniversitesi
      Jan 2011
    • Microsoft Professional Program in Artificial Intelligence

      Microsoft
      Jan 2020
    • Lean 6 Sigma Master Black Belt (DMAIC-DMEDI-CPS)

      Caterpillar Inc.
      Jan 2010
    • Lean 6 Sigma Black Belt (DMAIC, DMEDI, Lean)

      Borusan Holding
      Jan 2008
    • Project Management Professional (PMP)®

      Project Management Institute
      Jan 2020
    • Leadership Faculty (Corporate MBA program)

      Sabancı Üniversitesi
      Jan 2008
    • Business Analytics and Big Data Management

      İstanbul Teknik Üniversitesi
      Jan 2019
  • Volunteer Experience

    • Member of the Executive Committee

      Issued by KalDer, Türkiye Kalite Derneği on Jan 2018
      KalDer, Türkiye Kalite DerneğiAssociated with Serkan ÜRKMEZ
    • Nilüfer Rotary Club

      Issued by Rotary International on Jan 2018
      Rotary InternationalAssociated with Serkan ÜRKMEZ
    • 2440th District E-Club

      Issued by Rotary International on Jan 2015
      Rotary InternationalAssociated with Serkan ÜRKMEZ