Adam Cowling

Experience

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  The Rose and Firkin

  Jan 2004 - Jan 2007

  Manager/Lead Bartender

  Addressed customer concerns and resolved issues to best ensure customer satisfactionOversaw opening and closing proceduresPerformed inventory and organization of products to promote efficiency

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  Hartland Financial/TML Marketing

  Jul 2006 - Aug 2006

  Sales Associate

  Directed customers to appropriate debt consolidation to best satisfy their needsMediated communication between clients and brokers screening potential clients for broker consolidation

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  Rosehill Pools

  Sept 2006 - Sept 2009

  Concrete Worker/laborer

  Communicated with team members in order to effectively complete projects

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  Seneca College/ York Region School Board

  Apr 2008 - Jun 2010

  Educational Assistant

  Community Outreach Program, and C.W. Jefferies High School Assisted teachers with classroom activities, providing students with additional in-class support Designed educational activities to support the individual learning needs of students on the basis of ongoing assessment Implemented educational programs to enhance academic skills of students in accordance with curricular standards

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  Seneca College of Applied Arts and Technology

  Apr 2008 - Aug 2010

  Tutor, Seneca College Learning Centre

  Assisted students in comprehension of business, computer programming, networking, history, philosophy, humanities and English course material in order to increase confidenceAided students with the construction and format of assignments and essaysOrganized and ran weekly study groups and conversation clubs to promote and develop teamwork and student independence

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  Cara Operations

  Jul 2013 - Dec 2014

  Manager of Guest Satisfaction Montanas Cookhouse

  Manager of Guest Satisfaction Montanas CookhouseCara OperationsJuly 2013 – Present (10 months)Promoted to possition due to an outstanding customer satisfaction rating being one of the highest in the company. Responsibilities include training, leading and developing individuals while building a team Personally in charge of guaranteeing excellent guest experiences and personally handling any issue or problems that may ariseIndividually responsible for day-to-day operations of Montana’s including banking, guest projections, auditing, employee adjustments, during shift, monitoring labor, etc. Server and Bartender October 2010 – June 2013Montana’s Cookhouse, Markham Provides excellent customer service to hundreds of Montana’s patrons, resulting in frequent recommendations and thank you notes from customersCertified health and safety representative on the Health and Safety Committee Primary trainer and shift leader for serving staff overseeing daily closing proceduresMentored more than 30 new hostesses and servers to help build the team in the new restaurant and ensure a high level of quality and customer satisfaction Show less

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  BOMBARDIER TRANSPORTATION.

  Jan 2015 - Jan 2015

  Guest Service Representative
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  BOMBARDIER

  Dec 2015 - Mar 2023

  Customer Service Ambassador (GO Transit)
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  Alstom

  Mar 2023 - Oct 2024

  Supervisor of Transportation and Crew Dispatch
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  Office of the Chief Coroner & Ontario Forensic Pathology Services

  Mar 2024 - now

  Manager, Provincial Dispatch and Transportation Operations

  Oversee the day-to-day operations of the Chief Coroner's primary death reporting and intermediary office as part of a small management team.