Mina Elias

Experience

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  Middle East

  Jan 2012 - Mar 2013

  IT System Engineer
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  Council Of Ministries

  Apr 2013 - Jul 2013

  IT Techincal Support
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  Wataniya Telecom

  Aug 2013 - Mar 2014

  IT System Administrator

  • Building Windows 2008 R2 Servers.• Updating and Troubleshooting Windows Deployment Service “WDS”.• Building High Availability Clusters using Windows 2008.• Document all the steps and procedures in any of the projects we managed.• Windows Servers 2008, ActiveDirectory, DHCP, and DNS troubleshooting• Exchange 2010 Troubleshooting.• Network Access Client Troubleshooting • Managing Incidents and work orders in BMC• Helpdesk Support

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  Souq.com

  Mar 2014 - May 2017

  • Led IT operations across office sites and warehouses in Egypt and Kuwait, ensuring efficient and secure IT infrastructure.• Managed IT staff, delegating tasks, monitoring performance, and enforcing policies and procedures.• Oversaw network and server administration, troubleshooting issues and implementing improvements.• Directed regional IT projects, providing technical supervision and assistance for new setups.• Ensured business continuity through robust IT systems and proactive problem-solving. Show less • Led IT operations across office sites and warehouses in Egypt and Kuwait, ensuring efficient and secure IT infrastructure.• Managed IT staff, delegating tasks, monitoring performance, and enforcing policies and procedures.• Oversaw network and server administration, troubleshooting issues and implementing improvements.• Directed regional IT projects, providing technical supervision and assistance for new setups.• Ensured business continuity through robust IT systems and proactive problem-solving. Show less

  • Country Head of IT - Egypt

    Mar 2016 - May 2017

  • Country Head of IT - Kuwait

    Mar 2014 - Mar 2016
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  Amazon

  Mar 2017 - now

  Information Technology Services Manager

  • Oversee IT operations, managing and supporting a team to ensure smooth business operations across multiple sites.• Maintain and secure IT infrastructure, including networks and servers, ensuring business continuity.• Manage IT support services, addressing user issues, and implementing solutions to enhance efficiency.• Lead IT projects, coordinating with regional teams to deploy new systems and technologies.• Develop and enforce IT policies and procedures, ensuring compliance and best practices. Show less