Claudia Silva

Experience

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  Ministério dos Negócios Estrangeiros

  Jun 2015 - Oct 2015

  Intern

  Summer Internship at the Directorate General for Foreign Policy, Service of International Political Organizations (United Nations Division for Foreign Affairs)-Support the follow-up of political and diplomatic matters and theinter-ministerial coordination, within the framework of national participation ininternational organizations, such as the United Nations and specialized institutions, thefor Security and Cooperation in Europe and the Council of Europe-Support in the analysis of documents related to the Ukrainian conflict;- Aiding in the preparation of intra-governmental communication;- Securing the processing of notices to be published in "Diário da República" related to the conclusion or denunciation of international treaties and conventions respecting the area of ​​jurisdictionof the Directorate;- Backing the elaboration of framework papers on the subjects related to portuguese applications to international organisations Show less

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  Sociedade de Debates da Universidade de Lisboa- Pólo da Ajuda

  Dec 2015 - Nov 2016

  President

  - Securing year-long recruitment of members across the University- Organising weekly debates for students- Providing training for associates- Supporting the organisation on nation-wide weekend debate tournaments (logistiscs, fundraising, marketing,...)

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  CONTACT

  Jun 2016 - Sept 2016

  Assistente de Call Center

  Sales expert for a telecomunication company.

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  BETA e.V. (Bringing Europeans Together Association)

  Jun 2017 - Mar 2018

  Develop public fundraising opportunities and activities.Research, identify and manage small-mid donations from trusts, foundations,institutional funders, governments and statutory-making bodies, corporate andprivate donorsApply to public and private grants

  • Fundraising Officer

    Sept 2017 - Mar 2018

  • Country Liaison Officer

    Jun 2017 - Mar 2018
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  Bringing Europeans Together Association Portugal

  Aug 2017 - Dec 2018

  - Registering the association in Portugal- Establishment of partnership with BETA e.V (current BETA Europe)- Organisation of two simulations of the decision making process in the European Union (one at the national level and another at the international level) Winner of European Parliament's Charlemagne Youth Prize (Portugal)https://www.facebook.com/parlamento.europeu/posts/2583559975004875/

  • President and Co-Founder

    Nov 2017 - Dec 2018

  • Director General - Model European Union Lisbon 2018

    Aug 2017 - Sept 2018
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  Majorel

  Sept 2018 - Nov 2023

  -Production and delivery of compliant, professionally produced proposals within customer defined timeframes-Coordinate and edit proposal responses from a variety of stakeholders (Sales, HR, operations, finance, legal. IT, Security...)-Ensure proposal documents follow standard formatting and quality standards-Control proposal documents with regard to voice, flow, language and grammar-Consolidate sections and/or documents developed by others team members into the required tender format-Maintain, make available and backup master document sets-Ensure win themes are articulated in such a way to meet / exceed the client's requirements-Deliver completed written proposal responses to the Bid Manager against agreed RFP deadlines, escalating Issues as required-Ensure win themes are articulated in such a way to meet exceed the client's requirements-Participate in storyboard sessions with bid / proposal team members-Provide key input to Proposal Designer for inclusion in final visual document-Proactively develop and manage a network of subject matter experts-Identify and re-work existing pre-written content where relevant-Present and tag all new proposal content to the knowledgebase manager for review and/or potential re-use-Communicate and influence at a senior level-Keen attention to detail and meticulous proof-reading skills-Ensure on-time submission of compliant and commercially sound bids-Co-ordinate and plan all client presentations required as part of the bid submission Show less - Launch and day-to-day management of IT Project spanning 7 hubs in Europe and Africa following company strategy ​- Support definition of processes, standards & best practices - Update all documentation related to activities developed- Develop training materials​ for varied stakeholders (Management, Local IT, HR)- Deliver trainings - Support regional teams - Identify any improvement in existing processes needed to support project/program management​- Produce all reporting requirements identified by the Top Management​ Show less

  • Agile Coach

    Jun 2023 - Nov 2023

  • Global Solutions Expert

    Apr 2023 - Nov 2023

  • Global Bid Coordinator

    May 2022 - Apr 2023

  • Project Manager / EMEA IT Coordinator

    Jul 2021 - Apr 2022

  • Training Specialist

    May 2021 - Jul 2021

  • Junior Training Specialist

    Apr 2020 - Apr 2021

  • Subject Matter Expert

    Aug 2019 - Apr 2020

  • Content Reviewer

    Sept 2018 - Aug 2019
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  Teleperformance

  Nov 2023 - Feb 2025

  Moved horizontally within my team, Global Client Solutions.Currently supporting sales proposals by proving new insights into the extensive experience and incredible solutions Majorel offers to its Global Clients. Train new Squad Members across the team on the Tools and Routines of the Agile Methodology.​Offers expertise and advice on the application of methodology (e.g. Crafting OKRs)​Provides Feedback on the different routines (e.g. Gemba Walk)​Help evolve the Methodology within the team

  • EMEA Content and Bid Manager

    Nov 2023 - Feb 2025

  • Agile Coach

    Nov 2023 - Feb 2024
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  Ponto Zero

  Oct 2024 - now

  Mentee