Anasua Sinha Mohapatra

Experience

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  Flipkart/ Hinduja Global

  Oct 2014 - Nov 2015

  Senior Business Analyst

  Process Streamlining and Improvement:• Achieved a 10% reduction in Average handling time by carrying out VSM and eliminating waste for top 75% call contributor• Designed and oversaw the execution of the contingency planning flow for 2015 Big billion day at Flipkart• Ensured streamlining of operations throughout the floor by designing end to end SOP’s for operational processesAnalytics:• Prepared a predictive TAT chart for various issue types for 2015 Big billion day at Flipkart based on the variance in call volume and distribution of complaints across various issue categories• Analyzed the SSAT (Seller Satisfaction Score) to identify the key pain areas for the seller. Actively coordinated with operations in terms of analytical intelligence required to improve the SSAT by 10% Show less

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  Techjockey

  Feb 2016 - Jul 2016

  Senior Business Analyst

  Product Development:• SISL-NICSI Integration: To automate the HR administration function for all work orders received from NICSIo Designed the entire process flow, product requirement document and wireframes for the developmento Managed the development, UAT and implementation of the software• CRM Customization and Implementation: Managed the implementation, workflow creation and stabilization of the CRM• Website Discount Coupon Creation: Designed the requirement document for applying coupon code on carts in the checkout page. Implemented and managed the application of discount for different products• Payment Gateway Integration: Led the integration of payment gateway and managed the transaction operationso Monitored the transaction, release of payment and reconciliation with PayU payment gatewayo Monitored the transaction, till release of payment with EBS payment gateway and following up with them for pending settlements and getting the major private banks like Axis, ICICI, HDFC, etc incorporated to Net Banking facility Show less

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  Wibmo

  Jan 2017 - Nov 2020

  Business Analyst- Product Management

  PayZapp APP: Coordinated with the business stakeholders from HDFC bank to understand the problem statement, business vision and key requirements and design the product solutions for the same. o PayZapp integration with OLA - Led the integration of OLA as a service in the PayZapp App. Managed the entire product lifecycle, designed the user journey, wireframes, API request-response and interaction between different systems and prepared the PRD for different phases of product developmento Led the complete lifecycle of product development for multiple product features like Google Play Recharge code, Issuance of Personal Loan and Credit Card, Wallet Statement and PPI guideline implementation and KYC – Evaluated the business need/ opportunity and defined the entire user journey, wireframe, and system level integration Trident (Fraud Management Tool): Designed fraud monitoring tool to monitor the transactional fraud for bank wallets that covered rule-based risk engine, score spectrum definition and integration with CS for different leading banksPayment App- BDO bank, Philippines: Led the entire product lifecycle development of Philippines Payment App for BDO bank. Defined the user journey, wireframes, system integration design and coordination with business stakeholders Show less

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  Novopay

  Dec 2020 - Mar 2022

  Associate Product Manager

  • Cash management system, leading the entire product lifecycle and roadmap to enable retailers and their end consumers to carry out the transactions and keep a track of credits in the system• Voyager sales management system, in-house CRM, designed the wireframes, system information flow design, user experience, and the PRD for planning and tracking sales leads and activity for the internal team • Research and benchmark current market conditions, competitive analysis, interacting with major banks for partnerships \and product gaps to propose new product initiatives for the enhancement of the existing retail business platform and launching a new version of the same• Designed the ‘Agency banking as a service' product from scratch with the aim to address product gaps for major corporate banks. Built the transaction management system, Aadhar based transaction system, wallet management system, and settlement module as part of this initiative. Show less

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  Jio Platforms Limited (JPL)

  Mar 2022 - now

  Product Manager