Bipinkumar Mehta

Experience

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  Gujarat University

  Nov 2001 - Dec 2004

  Network Administrator

  Provide Practical training for communication technology & various programming languages.Develop educational software & assist the director to maintain a good course of the program and institute.Develop & maintain good rapport with software companies for Gujarat Narmada Valley Fertilizers Ltd. (GNFC) Ahmedabad Project: On-Line Library Management SystemKey responsibility; Maintenance of magazines, circuits, books, journals in on-line system.Design & development of web site for the project.Development of database.Project/Seminars:Training for Mobile Computing Solutions (Laptop) at NOIDA (JULY-2005) at Samsung India Electronics premises.Co-ordinated and managed Free Service Camp for all products (CEHA) at Samsung India for Gujarat Region. Show less

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  Samsung India

  Jan 2005 - Feb 2006

  Service Executive

  Ahmedabad -Branch Office.Key Responsibility: Branch Customer Service Executive -Laptop (Gujarat) Customer Support and solving query (General & technical-) Extensive experience in dealing with the whole length of customer and maintenance related services, policies and procedures related to customers and technical aspect of CDMA & GSM Mobiles (General and technical)Inventory control, updating and logistic support procedures related to job for all ASC & FSCHandling critical cases (consumer forum cases) for all HHP across the state.Generate monthly & weekly report for calls and revenue from warranty/chargeable calls. Monitor Daily Open-Pending Calls for Ahmedabad -Branch and take full responsibility to close the call satisfactorily by ASC.Handling direct escalated calls and to convince the customer for best service.Day to Day Distributor/Dealer visit for complaints handling and for after service satisfaction. Show less

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  Godrej Agrovet Ltd

  Mar 2006 - Apr 2008

  Systems Officer

  Key Responsibility: IT Products & Infrastructure Service In-charge Managing IT Services to 20 Retail Outlets spread across Gujarat state. Responsibility to establish LAN/WAN VSAT DATA network connectivity.Providing Technical/Functional support for IT peripherals to all Aadhaar retail outlets. Trouble shooting of day-to-day problems in networking/ computer peripheral within the state.Provide technical hardware/software training to the users regarding POS machines/ devices like scanners/bar-code printers. Show less

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  Bharti Airtel Limited

  Apr 2008 - Jan 2011

  Territory Service Manager

  Planning & mapping of Installation Service Provider Network & expansion in tandem with projected sales growth.Ensure all staff is familiar with the contracted Service Levels and service obligations for supported accounts.Engage engineers to perform work that achieves KPI and or SLA.Participate in monthly review of SLA performance. Implement improvements where necessary provide input to monthly customer reports where required.Provide input to unit cost and KPI metrics where required.Train, Lead and Motivate Regional team for quality sales/service support.Evolve and implement strategies for optimisation of Transportation cost, distribution network & improve SLA levels of trade partners.Handling Customer Escalations related to Service Delivery, Service Assurance & Churn Customers. Ensure satisfaction of Customer, Distributor and Channel Partner for entire region.Process Audit, Gap Identifications & Feedback to respective owners & build action plans.Inventory control and logistic support to all franchisee across the region.Regularly gather market intelligence and Generate Analysis Reports for analysis and action.Accounts & performance management for all channel partners.Managing MDU sales-service activities in the markets of entire Ahmedabad zone through Channel relationship of Distributor and Direct dealer network.Churn, Retention and Recovery management in region.Responsible for Churn management for entire region for DTH Business.Handling churn management for Gujarat circle with the help of channel partners of different areas.Also working for upselling of Long Duration Packages. Show less

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  Tikona Digital Networks Pvt. Ltd.

  Feb 2011 - May 2011

  Service Delivery & Assurance Head

  A resourceful and team-oriented manager, with 10 years of progressive experience in all phases of a Quality, Customer Care, and Complaint Management / Back end environment. I have been recognized as a hands-on, proactive troubleshooter, who has the ability to develop new approaches to business challenges - with an entrepreneurial flair, identify business problems, formulate strategic plans, initiate change and implement new processes in challenging and diverse environments of telecom.

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  Tata Sky Ltd

  Jun 2011 - Oct 2014

  Manager Customer Service

  Area Service Manager for After Sales Service Customer Operations for Central & South Gujarat.A competent professional with 10 years of experience in After Sales Service Operations. Possess successful stint in channel coordination, high end technical sale coordination, sales & service budgeting, data assimilation, customer care and commercial functions in a challenging environment. Deft in conducting customer satisfaction surveys and achieving customer satisfaction through CSI improvement by customer feedback and counter measures. Proficient in maintenance of equipments with ability in deploying resources with focus on optimization & cost savings. Deft in developing & managing branches networks and ensuring the best after sales support . Show less

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  Samsung India

  Oct 2014 - Dec 2020

  Branch manager customer service operations. • Setup the service network across 49 franchisee through core service team for smooth uninterrupted Customer satisfaction for mobile as well as Consumer durables product across 12 districts in Saurashtra and Kutch region.• Operations Management of business revenue of 1000 Cr. for Mobile and Home appliances • Align with branch and national leadership teams to setup process, policies & effective implementation for process improvement.• Cross functional team co-ordination with Sales, logistics, systems, IT & ensure smooth operations for end customer services. Show less

  • Branch Service Manager

    Aug 2018 - Dec 2020

  • Area Service Manager

    Oct 2014 - Aug 2018
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  AKCROS POLYMERS PVT LTD

  Jan 2021 - Aug 2021

  Head Of Operations
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  LG India

  Oct 2021 - now

  • Branch Service Manager

    Oct 2021 - now

  • Branch Service Manager

    Oct 2021 - now