NASSIR KHANN

Experience

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  Finedge India Strategic Marketing and brand activation consultancy

  Mar 2004 - Oct 2005

  Inbound Customer Service Representative

  » Manage large amounts of incoming calls» Generate sales leads» Identify and assess customers’ needs to achieve satisfaction» Build sustainable relationships and trust with customer accounts through open and interactive communication» Provide accurate, valid and complete information by using the right methods/tools» Meet personal/customer service team sales targets and call handling quotas» Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents» Follow communication procedures, guidelines and policies» Take the extra mile to engage customers Show less

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  Alpha Flight Services

  Nov 2005 - Dec 2007

  Store Security Officer / Loss prevention

  Supervised risk management, loss prevention and safety operations for 44000 sq. ft. airport retail facility to decrease incidents of theft, waste and abuseIdentifies, recommends, and implements systems to minimize loss of merchandise, money, or company assetsAudits and investigates sources of known lossesMonitor inventory to identify theft or shortagesInvestigates suspicious customer and/or employee activityConducts periodic testing of alarm and video surveillance systemsConducts periodic inspections of stores and facilities to ensure surveillance and security equipment is functioning properlyDevelops and implements policies and procedures to prevent theft at point of sale or inventory storage areasPrepares reports on effectiveness of established prevention measuresResearches, suggests, and implements additional security measuresPerforms other duties as assignedOptimized planning and allocation of resourced by organizing security and administrative programs, business management operations and inventory control Show less

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  Teva Pharmaceuticals

  Dec 2007 - Dec 2013

  Assignment Manager Soft Services

  • Responsibility for the Soft Facilities Management for TEVA Pharmaceutical • Line management responsibilities for to Plant Managers• Leading, coaching, developing and mentoring to on site cleaning and security teams• Strategic planning and innovation development to enhance services across service lines• Delivery of all vendors and contractor KPI and SLA targets• Management of operational budgets• Management of delivery of sub-contractor activity including planned schedules, health and safety and quality of works• Ensure compliance with Health & hub Safety legislation and site procedures are implemented and operated to• Assist with annual Security compliance audit• Support cross functional Managers in completion of monthly Security compliance returns.• Liaison with local government authorities and development of a positive relationship• Responsible for own administration• Ensuring contract is delivered including weekly hours, cleaning and security operational compliance.• Monitor staff performance, attendance, timesheets and overtime allocation• Be responsible for all budgets within remit whilst maintaining agreed rosters, staff holidays, sickness records, stock management• Drive a one team culture across all colleagues on site while enhancing positive guest interactions for all customers on site• Manage recruitment and selection of new staff and be responsible for administering the Company’s disciplinary procedures through working with the Duty Managers to deliver.• Manage development plans for Duty Managers and Supervisors on site to ensure succession planning and training plans are delivered• Mentor security and cleaning teams on their appraisals and advise them on how to improve their performance where required• Ensure close liaison with the local Police and encourage communication and proactive engaged approach Show less

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  Spark Security Services

  Jan 2014 - Feb 2018

  Security Officer, Fire Fighter, First-Aider, Baggage X-Ray Screening Specialist

  Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.Obtains help by sounding alarms.Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.Controls traffic by directing drivers.Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.Maintains environment by monitoring and setting building and equipment controls.Maintains organization's stability and reputation by complying with legal requirements.Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.Contributes to team effort by accomplishing related results as needed. Show less

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  Colliers International India

  Apr 2018 - Aug 2019

  Fire & Security Officer

  Responsibilities:• Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment and access points; permitting entry.• Obtain help by sounding alarms.• Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers.• Control traffic by directing drivers.• Complete reports by recording observations, information, occurrences and surveillance activities; interviewing witnesses; obtaining signatures.• Maintain environment by monitoring and setting building and equipment controls.• Maintain organization's stability and reputation by complying with legal requirements.• Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.• Contribute to team effort by accomplishing related results as needed.• Ensure the security, safety and well-being of all personnel, visitors and the premises.• Provide excellent customer service.• Adhere to all company service and operating standards.• Remain in compliance with local, state and federal regulations.• Respond to emergencies to provide necessary assistance to employees and customers.• Protect the company's assets relative to theft, assault, fire and other safety issues.• Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident /incident investigations. Show less

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  Sunder Nursery- Delhi's Heritage Park

  Aug 2019 - Oct 2021

  Safety & Security Officer

  Primary Responsibilities • Maintain an Integrated Security Program that meets Sunder Nursery Heritage Park's demand and support efficient park operations.• Lead the staff in day to day park Security Operations on 24/7 basis, prepare duty roster, manage vacations and ensure backups are provided.• Provide proper surveillance and observation to detect abnormal actions by persons and/or vehicles within the boundary and where valuable is stored or installed.• Ensure communication and security equipment are 100% functional at all times.• Direct security Supervisors to attend security incidents, investigate and generate incident reports as defined in the procedure.• Maintains strict confidentiality and security of all park Security Operations information and documentation.Program Development Responsibility: • Direct park security guards to support access control, patrols and other requirements described in the Physical Protection Plan and procedures.• Responsible of implementing park Security Equipment Performance, Testing & calibrating and Maintenance Programs.• Responsible for effective and efficient operations of park Security Alarm Stations and Command Center.Administration Responsibility: • Prepare reports and submit to Admin Department after necessary corrective actions and ensure effectiveness through follow-ups.• Support the Admin Manager in managing the administrative, logistic and budgetary issues related to park Security Operations.• Oversight of Patrolling Supervisor and act as Head of Section during the absence of Head of Park Operations as delegated.Planning & Coordinating Responsibility: • Working with the Different operation departments of park to plan and prepare for departmental meetings, this includes agenda planning, recording and following up on agreed actions.• Liaising with the Managers and Heads of Sections to ensure that the needs of the department are understood and met. Show less

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  BPTP Limited

  Oct 2021 - Aug 2023

  Fire and Safety Security Manager
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  CBRE

  Aug 2023 - Jul 2024

  Deputy Manager Security (The Camellias)

  Collaborating with department managers to determine security needs.Planning and implementing comprehensive security strategies.Controlling the security operations budget, monitoring expenses, and documenting processes.Supervising, recruiting, and training security personnel.Gathering security intelligence and implementing preventative measures.Developing work schedules, allocating tasks, and monitoring personnel performance.Coordinating responses to emergencies and alarms, as well as compiling incident reports.Preparing surveillance equipment maintenance schedules and facilitating repairs in a timely manner.Keeping abreast of new technologies and advancements in security services.Ensuring compliance with company policies and security industry regulations. Show less

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  JLL

  Jun 2024 - now

  SME Security North