Eduardo Gámez Manjarres

Experience

• 

  Escuela Superior de Guerra

  Jan 2017 - Jul 2017

  pasante de investigación Centro de Estudios Estratégicos en Seguridad y Defensa Nacional (CEESEDEN). Asistente de la asignatura Inteligencia Estratégica de la Maestría en Seguridad y Defensa Nacionales de la Escuela Superior de Guerra.

  • Pasante

    Jan 2017 - Jul 2017

  • Asistente Inteligencia Estratégica

    Jan 2017 - Jan 2017
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  Pontificia Universidad Javeriana

  Jan 2017 - Jul 2017

  Monitor Conflictos Armados Contemporáneos
• 

  El Conserje Marketing Editorial

  Dec 2017 - Jan 2019

  Social Media Analyst

  • Managed the social networks of a presidential candidate and subsequently of a candidate for mayor of Cali Colombia.• Ensured the fulfillment of the allocated budget for digital marketing advertising guidelines.• Track user interactions to formulate marketing and user retention strategies.• We achieved a 50% national increase in candidate recognition through digital marketing strategies.

• 

  Alcaldía de Santa Marta D.T.C.H.

  Mar 2019 - May 2019

  Researcher and Analyst

  • I worked as a researcher at the District Observatory on Security and Cohabitation (ODSC) by timely monitoring the security indicators and monitoring of government policies and the Development Plan on security and coexistence.• Drafted detailed reports concerning the citizen security and coexistence for its quantitative and qualitative analysis and subsequent recommendation for the mitigation and best strategies.• I attended the inter-agency cooperation between the authorities at local, regional, national and NGOS to work together reaching as achievement 'Pactemos Convivencia' : Community initiative for dialog and better social practices of interaction and conflict resolution. Show less

• 

  KM2 Solutions

  Nov 2019 - Apr 2023

  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.• Lead the deployment – onboarding for collections LOB with U.S. based client.• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.• Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.• Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.• Improved operational efficiency by streamlining processes and implementing time-saving strategies.• Kept high average of performance evaluations.• Conducted ongoing reviews of program financial systems to assess cost control measures.• Developed and implemented training program for new hires, accelerating their time to full productivity.• Boosted employee morale and engagement through development of comprehensive rewards and recognition program. Show less • Assisted in implementing procedures and policies to facilitate timely payments.• Reviewed collection reports to determine status of collections and amounts of outstanding balances.• Used skip tracing resources to locate debtors and updated information in company system.• Negotiated to collect balance in full.• Handled average of 200 outbound and inbound calls daily with goal of collecting owed debt.• Worked in call center environment handling manual and automatically dialed outbound calls.• Counseled debtors on payment options and arranged installment agreements.• Handled highly sensitive information responsibly while maintaining strict confidentiality standards.• Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.• Played a key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.• Monitored customer accounts for payment delinquency and initiated collection efforts. Show less

  • Operations Supervisor

    Oct 2020 - Apr 2023

  • Collections Representative

    Nov 2019 - Sept 2020
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  Brink’s Inc

  May 2023 - Oct 2023

  Collections Manager

  •Oversee Brinks Collections Division - Shared Service Center.•Manage more than 70+ FTE.•Leading small business B2B collections strategy and management of outsourced collection house.•Lead the personal development of team leaders, Jr. and Sr. supervisors.

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  Solvo Global Careers

  Oct 2023 - now

  Operations Manager

  • Lead the deployment – onboarding for collections LOB with U.S. based client.• Conducted regular performance evaluations for direct reports, providing constructive feedback and setting clear expectations for future success.• Implemented cost-saving strategies, effectively reducing operational expenses while maintaining high-quality output and service levels.• Collaborated with executive leadership on strategic planning initiatives to align department objectives with overall company goals.• Conducted regular team meetings to maintain open communication channels and address any concerns or challenges promptly.• Mentored junior staff members on best practices in operations management, contributing to their professional growth within the organization.• Led a team of 50+ employees, fostering a collaborative work environment to achieve departmental goals and meet deadlines.• Collaborate with inter-disciplinary departments to guarantee operations enhancement.• Managed daily operations, ensuring quality control measures were in place to maintain high standards of customer service and product delivery.• Ensure adherence to SLAs/KPIs/QA standards.• Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.• People management (interviews, hiring, training, attrition, disciplinary actionsand termination).• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. Show less