Deep Enrich
Christopher Nadar
Technical Support Specialist
484 followers
North York, Ontario, Canada
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About me
Manager, Service Desk at IT Weapons
Education
Seneca College of Applied Arts and Technology
2013 - 2015Associate’s Degree Computer Technology/Computer Systems Technology
Experience
Student IT Projects
Jan 2014 - Aug 2014Technical Support SpecialistCanadian Automobile Association (CAA) South Central Ontario -Migrating 2000 workstation from Windows XP to Windows 7 -Utilizing SCCM for automatic deployment -Technical documentation, training students, allocating resources, and reporting to the management -Worked as a team with over 20 students in various technical skillsSeneca, Sheridan, Lambton and Centennial College organized "social enterprise" for aspiring IT professionals.
IT Weapons
Sept 2015 - nowManager, Service Desk
Jun 2022 - nowService Desk Team Lead
May 2018 - Jun 2022Bilingual Service Desk Analyst
Sept 2015 - May 2018
Licenses & Certifications
- View certificate
Communicating with Empathy
LinkedInAug 2024
HDI Support Center Manager (SCM)
HDINov 2023
Managing Virtually
ExecOnlineApr 2022HDI Certified Support Center Team Lead (HDI)
HDIJan 2020- View certificate
MCSA: Windows Server 2012
MicrosoftDec 2016 - View certificate
Coaching and Developing Employees
LinkedInAug 2024 Launch into Leadership
ExecOnlineApr 2022
ITIL Foundation
AXELOS Global Best PracticeJun 2017- View certificate
Citrix Certified Associate - Virtualization (CCA - V)
CitrixOct 2015 - View certificate
MCSE: Cloud Platform and Infrastructure — Certified 2017
MicrosoftJan 2017
Languages
- enEnglish
- frFrench
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