Joanna Cieszyńska

Joanna Cieszyńska

Customer Advisor

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location of Joanna CieszyńskaGreater Groningen Area

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  • Timeline

  • About me

    Integrated Management System Trainee

  • Education

    • Uniwersytet Ekonomiczny w Poznaniu

      2021 - 2022
      Master's degree Commodity Science Cosmetics Quality Management

      Developing the quality of cosmetic and chemical products

    • Uniwersytet Ekonomiczny w Poznaniu

      2016 - 2020
      Bachelor of Engineering (B.E.), Commodity Science, Food and Cosmetics Quality Management

      Activities and Societies: Koło naukowe : SKN CommodityLab

  • Experience

    • GOSport

      Sept 2018 - Jun 2019
      Customer Advisor

      -Managing product returns, ensuring smooth and efficient processes to handle customer requests and facilitate the return or exchange of products.-Prioritizing customer satisfaction by promptly addressing inquiries, concerns, and feedback to provide exceptional service and maintain positive relationships.-Serving as an advisor, offering expert guidance and support to customers, helping them make informed decisions and assisting with any product-related inquiries.

    • Żabka Polska

      Dec 2021 - Jun 2022
      Quality Assurance and Product Development Trainee

      - Preparation and active participation in sensory tastings, analyzing and evaluating products based on sensory attributes and consumer preferences.- Preparation of detailed reports summarizing the findings and insights from sensory tastings, providing valuable input for product development and improvement.- Assisting with administrative and office tasks to ensure smooth operations and efficient workflow.- Conducting competition market reviews to assess market trends, competitor strategies, and consumer preferences, providing valuable insights for marketing and product positioning. Show less

    • Żabka Polska

      Sept 2022 - Feb 2023
      Integrated Management System Trainee

      -Collaborating on the co-creation and updating of HACCP documentation.-Assisting with marketing communication efforts.-Verifying the validity of safety data sheets for chemicals.-Participating in quality projects and initiatives.-Handling official matters and ensuring compliance.-Preparing monthly reports to track progress and performance.

    • University of Groningen

      Dec 2023 - now
      Admissions Officer

      -Assist prospective students with admission inquiries, program details, and application requirements.-Process and review applications, ensuring compliance with university standards.-Collaborate with admissions officers to evaluate applicant qualifications and make admission decisions.-Coordinate admission events like open days, offering insights into university life.-Maintain accurate applicant records using university database systems.-Contribute to improving admission policies and procedures.-Provide administrative support, including appointment scheduling and document management. Show less

  • Licenses & Certifications