Claudia Costa

Experience

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  CAMH

  Apr 2014 - May 2014

  Volunteer

  Youth Mental Health AdvocateAdvocated for youth with mental health issues; provided support to parents; answered questions and offered suggestions for coping strategies

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  Toronto Central Community Care Access Centre

  Jun 2015 - Aug 2015

  Administrative Assistant

  Reception; general office management (three locations); inventory; ordering supplies; mail distribution; record keeping; telephone and email communications and support

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  Dixon Hall Neighbourhood Services

  Jan 2016 - Apr 2016

  Placement Student

  Intake; facilitating conversation circles (ESL) with newcomer and immigrant seniors; one-on-one participant assistance; case management; connecting participants to community resources; participant interviewing; general administrative duties

• 

  Culture Link

  Jan 2016 - Jan 2016

  Placement Student

  After school program for youth under 14; group facilitation; program planning; homework assistance

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  Mood Disorders Society of Canada

  Nov 2016 - Apr 2017

  Placement Student

  Facilitating Transitions to Communities Program for veterans living with PTSD; group and individual programming support; helped develop and facilitated a 7 week group; group and individual counselling support; Crisis intervention; resource referrals; harm Reduction; trauma Support; participant outreach; leading national anti-stigma campaigns (The Elephant in the Room and Defeat Depression); national event planning and fundraising for mental health services; community outreach and education

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  Self-employed

  Jan 2018 - Jan 2020

  Independent Respite Provider

  Providing respite services to individuals living with autism; one-to-one participant support; Assisting individuals with day-to-day tasks; negotiation; conflict resolution; cognitive and social skill development; resource referrals

• 

  The Brick

  May 2018 - Jul 2020

  Customer Service Representative

  Assisting and supporting customers in person, via email, and over the phone; cashier and administrative duties; Experience using company systems to organize deliveries and verify financing payments; Problem Solving; Fast-paced working environment

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  Inanna Publications & Education Inc.

  Feb 2020 - now

  Production/Administrative Assistant

  Administrative duties; record keeping; Microsoft excel; customer support; marketing and publicity; feminist advocacy; fundraising; proposal and grant writing; invoicing; hosting and organizing online book launches and events; creating and maintaining interagency partnerships

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  Vancouver Coastal Health

  Oct 2022 - now

  Social Worker