Elizabeth Beck (Gibson)

Experience

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  Medtronic

  Oct 2011 - Nov 2011

  Job Shadow

  Shadowed Medtronic’s event planners for the pre-event planning meetings and the weeklong event. Also, assisted in the process of preparing the meeting rooms, setting-up a product fair and staffing the registration booth when on site for the Medtronic Sales Cardiovascular Group Leadership Meeting.

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  UnitedHealth Group

  Apr 2012 - May 2012

  Job Shadow

  Shadowed a team of event planners while assisting in making guest lists, confirming banquet order forms and finalizing decisions for company retreat.

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  TMI Hospitality

  Apr 2013 - Aug 2013

  Intern

  Trained to work in every section of a full-service hotel. Gained experience in the following departments: management, front desk, banquets, sales & marketing, food & beverage, maintenance and housekeeping.

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  Fargo Dome

  Sept 2013 - May 2015

  Event Staff

  Worked event staff for concerts, conventions, football games, Monster Jam and more. Tasks include: ticket taker, bag search, usher, backstage work and staircase ticket check. Experienced customer service in a large setting when working with crowds, disruptions and events with alcohol available.

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  TMI Hospitality

  May 2014 - Aug 2014

  Front Desk Agent

  Responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, transporting guests, and settling the guest’s account upon completion of their stay.

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  Hamilton Island Weddings

  Jun 2015 - Nov 2015

  Intern/Transitory Sales Executive Planner

  Supported the planning and execution of island destination weddings including vendor ordering and coordination, booking of bridal appointments, event day and post event order management. Executed all event day tasks to ensure a memorable guest experience on over 40 weddings.Acted as the Sales Executive Planner during a transition of staff. This required follow-up on all sales inquiries from email, website and phone inquiries.

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  Orange Theory Fitness

  Feb 2016 - Aug 2017

  Sales Associate

  Responsible for assisting the studio manager and sales team with providing premier customer service, running all front of house fitness studio operations, administrative responsibilities and meeting sales expectations. Held accountable to exceed all key performance sales indicators including membership and retail sales, meet studio goals and expectations, create and maintain great relationships with clients, provide accountability with member retention phone calls and outreach while maximizing workout traffic. Show less

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  Hilton

  Aug 2016 - Feb 2017

  Guest Service Agent

  Greet guests and complete the registration process, while making the best possible first impression for the Hotel. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and making change.Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Also, field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed. Show less

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  Hilton Worldwide

  Feb 2017 - Mar 2019

  Group Rooms Coordinator

  Managed 100% of rooms inventory over the Super Bowl LII planning process. Ensured rates were accurate for all guestrooms, routing was properly set up and that no room type was double booked. Ensure the Front Office team is kept fully aware of any relevant feedback from either the Guests or other departments. Act as a liaison between front office, Revenue, Finance, and the Sales and Events Team. Build every group from 10 to 821 guest rooms and manage inventory throughout their booking period. Assist revenue team in balancing rate and inventory as well as booking and managing the suites for all groups throughout the year. Show less

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  Allianz

  Mar 2019 - now

  Responsible for articulating and translating the overall business vision into strategy and tactics for digital features, as well as, facilitating the evolution and implementation of the digital experience for digital projects and enhancements. Work with stakeholders across the enterprise to elicit, understand, refine and communicate business needs so that business and technical delivery teams can deliver effective digital solutions. Serve as the day to day decision maker on the scrum teams, provide guidance and support to ensure value commitments made by the teams are met. Assist with projects and change initiatives by determining and implementing business rules, procedures, user acceptance test script writing and execution and business readiness. Show less Accountable for taking phone calls from Financial Professionals for the Fixed Contact Center. Proficient in de escalation and efficiency on calls. Trained to be part of the service desk team in my 2nd month on the phone and promoted to CSR 2 in my 5th month. Participated in the IVR Transformation Phase II and assisted both BPM and QA IT teams. Also have taken the initiative to step-in with multiple departments to get a better understanding of the full operation of Allianz and the role I play. Show less

  • Product Owner

    Jun 2022 - now

  • Business Process Analyst

    Feb 2020 - Jun 2022

  • Customer Service Representative 2

    Mar 2019 - Feb 2020