Glenn Julius Somido

Experience

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  Pacific Hub Corporation

  Oct 2009 - Jan 2011

  Technical Support

  • Respond to requests for technical assistance in person, via phone, electronically• Advise user on appropriate action• Follow standard help desk procedures• Log all help desk interactions• Redirect problems to correct resource• Identify and escalate situations requiring urgent attention• Track and route problems and requests and document resolutions• Inform management of recurring problems • Stay current with system information, changes and updates

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  Tech Mahindra

  May 2012 - Mar 2018

  • Responsible for implementation of operational standard.• Analyze the requirements from the client.• Participate in creating test plans, test scenario’s, test cases and test data.• Execute test cases (manual)• Provide mandatory information of a defect to developers for fixing the defect and update test cases based on defects found and updated requirements.• Prepare weekly and monthly report.• Communicate with test lead and test manager.• Perform functional testing.• Basic knowledge in SQL. • Monitor production Readiness & support’s process acceptance• Specifications on the operational requirements applicability • Callout on possible deviation of process and operation requirements • Coordinate with other domains (SMD Service Management Division, ISD Information Security Department, and Network) regarding their new/latest transition requirements for incoming projects• Knowledgeable in ITIL. عرض أقل

  • Service Transition Specialist/Tester

    Jun 2015 - Mar 2018

  • Servicedesk Analyst

    May 2012 - Jun 2015
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  DXC Technology

  Oct 2018 - Jan 2022

  Change Manager

  • Responsible for processing changes on a timely manner to reduce risk for business.• Works with Requester to understand requirements and propose a solution which meets the business need by an agreed upon delivery date.• Conducts training about the change management process, updates, tools within the organization • Supports downtime call activities. • Prepares month-end reports and participates in the audit forany help needed.• Provides directions onboarding, coaching and support to the team members. عرض أقل

• 

  Asticom Technology Inc

  Dec 2021 - Mar 2023

  Change Manager

  Company Name: AsticomPosition: Change Manager in Globe TelecomJob Description:● Facilitate CAB meetings.● Manage and maintain the process of standard changes.● Conducts Monthly training about the change management processes, updates, tools within the organization.● Prepares the monthly and weekly report of the team.● Provides directions onboarding, coaching and support to the team members.● Facilitate the Failed change discussion.● Release the advisory for scheduled, not qualified and deployed changes.● Facilitate the review sessions of the proposed standard changes. عرض أقل

• 

  Hexaware Technologies

  Apr 2023 - now

  Change Manager

  Company Name: HexawarePosition: Sr. Change Analyst● Facilitate and guide the weekly CAB (Customer Advisory Board) meeting effectively.● Facilitate the failed discussion.● Monitor change requests in ticketing tools and ensure to review the changes within the defined Service Level Agreement. ● Offers onboarding, coaching, and support to team members to ensure smooth integration and ongoing development.● Delivering Insights through Change Management Dashboards● Central focal point of process in change managementCollaborate with different stakeholders in the defining the process and creation of process work breakdown structure (WBS)● Lead the analysis for failed changes and collaborate with the relevant teams for corrective actions● Oversee the monthly and quarterly reporting for Change● Acts as Change Assistant Lead providing all the necessary support to the Change Management Lead which includes client management, process improvement, data analysis, team management and reporting aspect. Also, acts as the main contact for the technical aspect of Change. عرض أقل