Hina Shawkat

Experience

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  KASB BANK LIMITED

  Jun 2014 - Dec 2014

  In service quality – branch banking

  Developed, implemented and monitored programs to maximize customer satisfaction and manage onsite customer service representatives provided detailed monthly new departmental reports and update to department heads and seniors management. Develop, implement and monitor customer care executives to ensure compliance with customer care policies. Addressed negative customer feedback immediately.

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  The Aga Khan University Hospital (Pakistan)

  Nov 2018 - Oct 2019

  Patient Business Service Department

  Filling and scan documents and upload in DMS software. HHC batch adjustment in oracle softwareMaintained record of CNIC HS packages reconciliation in oracle software Payments adjustmentsChecking refunds Data download for write off cases provided detailed monthly new departmental reports and update to department heads and seniors management. Develop, implement and monitor customer care executives to ensure compliance with customer care policies. Addressed negative customer feedback immediately. Show less

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  Aizah Digital Limited

  Jul 2020 - May 2021

  Graphic Designer Internship

  Tasked to make graphics for off line and offline layouts.Edited editorial photos for clients and magazines, and social mediapostssocial media post canva social media post, logo and video editing.

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  Renexus Resource Group

  Jun 2022 - Jan 2023

  Social Media Marketing

  Developed and implemented new social media strategies and plans to attract potential clients and increase brand awareness. Assisted in the content management, analyzed and evaluated consumer data, completed detailed reports, and presented results to managers. Created effective branding strategies to improve the company's reputation and increase the brand awareness as much as possible.

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  D. J Cement

  Dec 2023 - Aug 2024

  Finance Officer